Role Purpose

• Delivery of consumer insights to support the Metropolitan business towards the fulfilment of its purpose and strategic intent.

Requirements

• Degree in Business, Economics, Psychology, Sociology, Anthropology, Behavioural Economics, Statistics or a related discipline
• Post-graduate degree in Business, Economics, Psychology, Sociology, Anthropology, Behavioural Economics Statistics or a related discipline (advantageous)
• 3 years’ experience in designing and delivering consumer insights initiatives in a business context
• Experience with various qualitative research methods
• Demonstrable experience in lateral thinking for application in a business context

Duties & Responsibilities

• Ensure a clear understanding of needs across the business, and identify unexpressed consumer insights needs to advance client centricity
• Apply best-fit qualitative research methodologies and approaches to meet consumer insights outcomes across varied projects
• Manage/collaborate with external service providers as applicable
• Conduct end to end qualitative research in support of business objectives. In collaboration with quantitative specialists, apply and appropriately combine various methodologies towards achieving outcomes effectively and cost efficiently.
• Disseminate insights and present findings to relevant stakeholders to inform business decision-making. Craft insights in an easy to consume story driven format across multiple reporting / sharing platforms (e.g. insight cards, presentations, infographics and more)
• Guide and advise business stakeholders appropriately
• Build and maintain exceptional relationships with all internal and external stakeholders
• Manage stakeholder expectations and ensure that needs are consistently and reliably met within acceptable time frames
• Encourage innovation and educate business stakeholders on the value and importance of applying consumer insights in the business
• Make recommendations to improve client experience
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
• Contribute to a positive work climate and culture
• Demonstrate drive and energy towards continuous personal development to stay at the forefront of the field
• Contribute towards innovation, change agility and collaboration within the team
• Contribute to enhancing cost effectiveness of insights solutions
• Utilise insights to understand and increase the value of clients and support the opportunities aimed at optimising revenue 

Competencies

• Business Acumen
• Client/ Stakeholder Commitment
• Drive for Results
• Innovation
• Goal-orientation
• Collaboration
• Impact and Influence
• Self-Awareness and Insight
• Diversity and Inclusiveness
• Lateral Thinking
• Problem Solving
• Virtual Collaboration