Primary Objectives:

• Professionally answer telephone, screen, and direct calls
• Take and relay messages accurately.
• Provide information to callers and resolve queries.
• Greet persons entering organisation and direct persons to correct destination.
• Deal with queries from the public and customers.
• General administrative and clerical support
• Receive deliveries or parcels at Reception area.
• Completing of waybills and handing it over to the Warehouse department
• Tidy and maintain the reception area.
• General housekeeping
• Assist with tea and coffee duty when required.
• Opening the front door for customers when they’re carrying heavy loads.
• Other duties as specified by your Line Manager

The candidate must possess the following capabilities:

• Adept in Technology
• Ability to effectively navigate and use a Windows based PC/Notebook
• Microsoft Word: Basic Word & Excel features
• Microsoft Outlook: Sending/receiving emails, out of office settings, attachments.
• MS Teams: Sending/receiving messages.
• IT Product Knowledge & Staying up to date with market changes within the IT environment.
• Effective Communication / Interpersonal Skills
• Clear, professional communication
• Getting back to stakeholders timeously
• Manage expectations with stakeholders
• Teamwork
• Selling skills & techniques
• Negotiation Skills
• Objection Prevention
• Organising Skills
• Prioritising of tasks
• Planning and organising
• Time Management
• Active listening Skills
• Listening to customers and directing calls to correct departments
• Listening to and effectively analyse problems as they arise
• Proactively find solutions to problems using all available resources
• Knowing when to ask for help
• Ability to work under pressure

Skills & Competencies (general job knowledge and skill sets)

• Situation analysis
• Demo skills
• Strong customer relationships
• Post-Sale Relationship Management
• Negotiation and Closing Techniques
• Motivated by Additional Sales
• Not afraid to cold call customers
• Attention to detail
• Flexibility
• Results Orientation
• Continuous Learning
• Well-disciplined individual
• Friendly and helpful individual

Education/Qualification

• Matric
• 3 – 5 years reception, administration experience