Main job purpose

• To facilitate and coordinate all warranty investigations including data and trend analysis, coordinating activities with relevant sites to ensure products, process and systems meet customer expectations, resulting in business continuity; and to help develop the identified Shatterprufe suppliers as required (ISO 9001; IATF 16949; performance improvement) in line with IATF and Customer requirements for business continuity.

Main Objective

• To coordinate warranty investigations with sites and relevant teams (analysis, root cause, containment, corrective actions) on receipt of warranty concern from customers or customer data base analysis in line with Field Failure Analysis and No Trouble Found process, to ensure all warranties are investigated and concluded with customer to negate or confirm warranty claims.
• To analyse and interpret warranty trend data, proactively identify risk and provide timeous feedback to management and site teams to support decision making on corrective actions to mitigate warranty claims and possible product recalls. 
• To provide verbal and written feedback to internal and external customers through formal reports, presentations and investigation reports on warranty investigations to safeguard Shatterprufe and the Customer in the event of legal action being taken. 
• To develop BBBEE Suppliers to ISO 9001 certification; ISO 9001 suppliers to IATF 16949 and improvement of performance of suppliers through systemic approach and relevant requirements to ensure business sustainability and growth. 
• To ensure effective communication of relevant information to all stakeholders to support effective decision making for the business.
• To liaise and build effective working relationship with key stakeholders; including suppliers and customers; in order to improve supplier efficiencies and quality to ensure overall customer satisfaction in relation to quality standards.

Critical job requirements

Qualification(s) 

• Grade 12            
•  IATF Implementation and Auditing
•  ISO 9001 Implementation and Auditing    
•  Diploma in Quality or equivalent

Knowledge        

•   Field Failure Analysis       
•  NTF Process
•  ISO 9001            
•  Knowledge of Quality Management System requirements in terms of IATF
•  Knowledge and experience in Auditing practices and systems           
•  Knowledge of problem solving techniques
•  Working knowledge of core auditing tools (FMEA, SPC, PPAP)          
•  Working knowledge of customer / industry requirements

Skills     

•   Co-ordination Skills         
•  Report Writing Skills
•  Communication Skills (verbal and written)
•  Microsoft Office
•  Facilitation Skills
•  Detail Conscious
•  Managing and planning skills (people)       
•  Analytical Skills
•  Problem Solving
•  Decision Making
•  Able to give direction and guidance on identified issues and corrective action   

Experience                        

•   5 years’ experience as a Quality Engineer or equivalent       
•  Experience with delegating activities to cross-functional teams to support investigation process
•  5 years within the automotive manufacturing industry
•  3 years Warranty experience