GENERIC JOB OUTPUTS

PROCESS AND GOVERNANCE

• Deliver on agreed performance targets according to set procedures and service level agreement. 
• Execute work in line with governance and compliance processes. 
• Identify and apply known solutions to operational challenges and escalate unresolved issues. 
• Record and report on transactional activities to provide timely and accurate information for decision making in area of accountability. 
• Plan for, administer and process receptionist related tasks and activities effectively and efficiently in alignment with performance objectives.
• Respond promptly to calls in a professional manner, ensuring an excellent and accurate client service.

FINANCE

• Execute work activities effectively and efficiently in order to maximise financial performance and profitability. 

CLIENT/CUSTOMER

• Deliver services that creates a culture which aims to exceed customers’ expectations in all aspects of the business. 
• Deliver work activities effectively to satisfy customers. 
• Assist customers with queries and direct them to the relevant department to ensure prompt and effective resolutions, enhancing customer experience.

PEOPLE

• Attend training initiatives to improve work quality and enhance own skills. 
• Own and live up to company values. 

GENERIC JOB COMPETENCIES

TECHNICAL COMPETENCIES

• Administrative Support: The provision of effective administrative support to internal and external stakeholders
• Communication: The demonstrate ability to exchange information and ideas in a clear and concise manner appropriate for the audience, in order to explain, persuade, convince and influence other to achieve the desired outcomes.
• Conflict Management: Being able to identify and handle conflicts sensibly, fairly, and efficiently. Resolving conflict, before it becomes a major obstacle to the work environment and critical in relation to customers.
• Manage personal work priorities and professional development: The competency reflects on and demonstrates employee accountability towards their own professional development and sets the environment for corporate social responsibility and the competence essential to advance corporate citizenship.
• Reception and office assistance: This competency demonstrates the knowledge and skills required to perform the work of a receptionist and related office administrative duties within the context of generic organisational workplace
• requirements, needs and practices.

Qualifications and Experience

Minimum Experience

• 1 – 2 years experience in a similar environment
• Experienxe within the motor industry

Minimum Qualification

• Matric
• Higher Certificates and/or Advanced National (Vocational) Certificates with NQF Level 04