Role Purpose

•  To provide administrative support during the recoveries and liabilities claims process, and support of the business strategy for excellent service and growth.

Financial:

•  Ensure and contribute to minimisation of general expenses

Business Processes:

•  Provide administrative assistance to the recoveries division wrt the following processes (but not limited to):
• Recoveries and liabilities claims administration and support
• Receive instruction to commence with recovery process and review the claims history to ensure all relevant information has been received
• Trace parties and make contact to provide information regarding the recovery process and obtain information
• Compile and dispatch the relevant documents (letter of demand, pre litigation notice, request for settlement etc.)
• Ensure accurate records are kept on recoveries progress and saved on the system
• Prepare and send invoices for services rendered
• Keep track of payments received and allocate payment
• Keep the client and internal servicing team up to date regarding the progress of the recovery
• Provide information and administrative support to internal and external legal team to support further legal processes
• Keep diary of weekly follow-ups with third parties and third party insurers
• Ensure the matter is settled or escalate within the required legal framework
• Provide legal administrative support from the start to end of the liabilities claims process
• Ensure productivity targets are met
• Contribute towards and ensure continuous improvement in own and team performance
• Adhere to company mandates
• Participate and contribute in ad hoc projects
• Report any suspected fraud, misrepresentation and/or dishonesty
• Keep accurate record of own activities

Learning and Growth:

•  Live the RBS Way
• Ensure continuous self and professional development
• Share information and knowledge with the team

Requirements: 

Minimum Qualifications and Skills

• Matric or equivalent
• LLB Degree – would be an advantage, but not essential
• Excellent communication

Minimum Experience:

• Some practical experience in recoveries and liabilities administration within insurance will be advantageous, but not required as this is an entry-level position