4 weeks ago
Job title : Regional Claims Relationship Manager (North)(JG7)
Job Location : Gauteng, Johannesburg
Deadline : October 26, 2024
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WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE
- Manage and oversee the daily operations of the CRM team with focus on the end-to-end motor vehicle repair process
- Manage and develop the performance of the CRM team, providing regular feedback, coaching and training to ensure staff are performing well within their targets
- Work closely with and providing technical support to other departments within the motor claims value chain
- Manage and develop relationships with service providers within the motor claims value chain, providing regular updates
- Identify and assist to develop and implement processes and procedures to improve the motor vehicle repair process
- Conduct regular audits to ensure quality and compliance
- Manage the budget of the CRM team, ensuring that resources are allocated effectively
- Stay up to date with industry developments and changes in regulations and ensure that the Company is compliant with all relevant requirements
- Monitor and control the following MBR KPIs:
- Smart repairs:
- Smart repair technology
- Repair vs replace
- Normalised Cost Ratio (NCR)
- Average Repair Cost (ARC
- ARC plus Ancillary Cost (ACPC)
- Alternative Parts Utilisation
- Paint, Labour and Parts Ratio
- Difference in Quotation vs 1st Authorisation
- Difference in 1st Authorisation vs FRC
- Difference in Quotation vs FRC
- Additional request after FRC
- Report on MBR and Santam system compliance and maintenance:
- Abuntex
- Qapter Connect
- AudaAudit
- RPM
- Parts Procurement Systems
- AudaTarget
- Santam Systems:
- BPM/ClaimCenter
- Initiate, lead and manage Supplier Performance Measurement meetings
- Monitor, Identify and Manage trends, agree upon action plan and monitor compliance
- Training, upskilling and coaching of reporting staff
- Report on supplier capacity
- Create daily, weekly and monthly reports for feedback
- Project and change management
- Manage and report on Catastrophic events
QUALIFICATIONS AND EXPERIENCE
- VDQ professional qualification, or Automotive body refinisher or, Automotive mechanic
- At least 5 years’ experience in operation management in the motor vehicle repair and insurance industry
- Experience of managing a group of CRMs or similar professionals, with a particular focus on the automotive industry
- Experience in staff management, including performance management and staff development
- Experience in budget management and resource allocation
- In depth knowledge of Abuntex products such as Qapter Connect, AudaTarget (NCR), AudaInvoice, Parts Procurement systems
- Good business acumen and understanding of business principles (profit, loss, margin, efficiency, etc)
- Bachelor’s degree in business, finance, automotive engineering, or a related field (advantageous)
- Expert knowledge in the relevant vehicle repair processes and repair methods
- Expert Microsoft Excel user
SKILLS AND KNOWLEDGE
- Excellent communication, negotiation and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Performance management
- Knowledge of insurance industry regulations and requirements
- Familiarity with automotive engineering principles and terminology
- Ability to work well under pressure and manage multiple tasks simultaneously
- Ability to work independently with a high level of self-motivation and drive
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
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