Description

Debt Collection

• Responsibility for the legal book
• Collection on Prosecuted employers
• Capturing and follow up on settlement agreements.
• Capturing the status of every employer once the employer has appeared before the DRC and make follow up.
• Follow up and capturing of board decisions.
• Follow up of deletion reports with inspectorate.
• Follow up on write offs with SSC returns.
• Negotiate with delinquent employers to maximise debt recovery.
• Follow-up daily on progress of the PTP’s and the respective statuses to optimise debt recovery.
• Use effective communication and negotiation to ensure successful commitments to pay.
• Liaison with all debtors via all communication mediums – must be willing to phone employers.
• To receive and resolve queries received from Attorneys & external collection agents.
• To reconcile accounts in dispute with Attorneys & external collection agents
• To participate in various departmental ad-hoc initiatives.

Administration

• Account Reconciliation and liaison with Legal.
• Accurate input of notes into SLX
• Update and maintain proper employer details and the integrity of information.
• Tracing of debtors
• Use TranUnion reports to for decision making and recommendation to the Credit Control supervisor and legal officer.
• Linking of documents (TransUnion, deletions reports) on SLX
• Assessing accounts for write offs and recommending to the Legal officer.
• Ability to recommend actions that are cost effective on individual matters.
• Update and maintain legal filing and maintenance of legal library.
• Issue reminder letters, Final demand letters and default listing notification for periods not referred.
• Prepare further referral documents.
• Refer returns to Regional Returns Processor, SSC Returns and ensure that these returns are processed.

Customer Service

• Liaising with Legal officers and Legal Secretaries regarding the status of accounts
• Build and maintain relationship with Legal department, Inspectorate and Returns department.
• Attend to walk in clients.
• Handle incoming calls in a professional manner.
• Liaise with attorneys, Liquidators and third parties.
• Offer high class client service to both internal and external clients.
• Respond to Client queries within 48 hours via telephone, e-mail, fax or post.
• To liaise with other departments to address & resolve client queries.

General

General Admin Duties

Knowledge/Experience/Skills/Requirements

• Good written and verbal communication skills
• Ability to negotiate effectively.
• Good Analytical skills
• Creative problem solving skills.
• Strong Admin Skills
• Excellent customer service skills.
• Ability to work under pressure with high volumes of accounts.
• Sound reconciliation & full function credit control experience/knowledge.
• Excellent telephone skills
• Sound understanding of both pre-legal and legal process (i.e. Liquidations, business rescue, execution, sale in execution)
• Sound computer literacy an essential (particularly Excel)
• Ability to deal with people and be result orientated.

THE COUNCIL’S EMPLOYMENT EQUITY TARGETS WILL BE APPLIED.

Requirements

• Matric (Grade)
• Recognized Finance / Credit Control / Legal /Business related qualification
• 3 to 5 years Legal Credit Control experience, including liaising with external Debt Collectors and Attorneys
• Working knowledge and understanding of Legal process will be advantageous (i.e. Liquidations, Business Rescue, Execution, Sale in Execution, Bad debts write offs)
• Experience in Legal Collections