Job Purpose

To provide leadership, manage sales & service,  mitigate risk, grow market share and deliver an integrated customer experience through the execution  of end-to-end strategic objectives  and to take ownership of the Nedbank brand.

Job Responsibilities

• Ensure that all individual and department results are delivered.
• Develop and manage area budget through diligent expense management and according to the strategic business requirements.
• Deliver world class client service and adhere to Nedbank expectations and standards.
• Ensure that all projects, processes and systems required are launched, delivered and implemented  on time.
• Drive and monitor the implementation and execution of the RBB strategy through communication, observations and testing for understanding.
• Drive and monitor sales (acquisition, cross sell and upsell) against set targets for all client segments
• Ensure increased revenue (i.e. Net Interest Revenue[NIR] and Net Interest Income [NII]) growth through new acquisition and unlocking the strategic opportunities.
• Ensure active and successful growth of Nedbank market share across existing and new clients by driving the sales team targets.  
• Promote Nedbank market reputation and presence by role modelling the brand essence and fusing the client experience with the brand promise.
• Enable direct reports to develop sales plans by providing agreed information, clarifying  how targets will be achieved, resource planning, professional advice and strategic contribution.
• Deliver best practice service to client expectations through contact management.
• Monitor and manage client, service providers, partners and stakeholder expectations.
• Deliver an aligned and integrated customer experience across the Consumer and RBB segments through driving the team.
• Ensure trust and respect of department members, direct reports and managers.
• Build relationships with all relevant stakeholders by supporting and sharing information and knowledge.
• Ensure effective clear communication and relationship networks through leadership engagement and checking for understanding.
• Ensure client satisfaction by monitoring and analysing client experience results through the various tools and measurements and take required action.            
• Execute RBB strategy through managerial participation and formulating an operational/tactical plan.
• Ensure that RBB objectives and plans are approved, accepted and delivered.
• Leverage and influence the matrix leadership structure.
• Ensure effective risk management by monitoring compliance to policies and procedures and relevant regulatory frameworks and taking corrective action where necessary.
• Create a sustainable business through credit, operational and regulatory risk management.
• Comply with standards, policies and regulatory requirements of function.
• Ensure resource and work allocation through optimising resources, managing work flow and increasing productivity.
• Ensure quality and timeous decision-making and improved team / department results, taking consistent corrective actions.
• Create a high performance sales & service culture.
• Leverage synergies and growth opportunities.
• Optimise efficiency and embed correct values.
• Manage performance of reports and hold them accountable for managing the performance of their reports.
• Identify relevant development needs by assessing own performance and behaviour through formal and informal feedback.
• Maintain a capable high performing team by identifying a  talent pool.
• Build depth of skills and knowledge in the team of managers.

Essential Qualifications – NQF Level

• Advanced Diplomas/National 1st Degrees

Preferred Qualification

• Honours Degree (NQF 8), Relevant industry specific qualification in Finance or Sales

Minimum Experience Level

• Minimum 6 – 8 years experience in Banking or Financial Services Industry, minimum of 6 years experience at a leadership level, with at least 5 years experience in managing teams.