Main purpose / objective of the position:

• To oversee the creation, execution, analysis, management and control of soft services and maintenance contractors across the account, including negotiating terms, monitoring compliance, and mitigating contract risks.

Decision making authority:

• Management of services and supplier contracts
• Management of work orders through the CFMS
• Compliance to the OHS Act and other statutory requirements
• Decisions are based on knowledge of theory and systems
• Works within a specific prescribed policies and guidelines

Experience / Education:

• A minimum of 7 years’ experience in contracts management, ideally with experience in security and cleaning contracts management
• Bachelor’s degree in Business Administration, or another related degree
• Experience in facilities / operations management will be an added advantage

Skills required:

• Computer literacy (MS Office)
• Collaboration
• Project Management
• Strong attention to detail
• Basic accounting principles, incl. budgeting
• People management
• Verbal and written communication skills
• Negotiation skills
• Conflict Resolution

Knowledge required:

• SLA contract management
• Project Management
• Utilities Management
• Business writing skills and reporting
• Financial / numeracy skills
• Call & query analysis
• Company structure and policies
• Occupational Health and Safety principles

Competencies required:

• Customer & quality focus, Methodical, Teamwork and co-operation, Problem solving & decision making, Financial & business acumen, Communication (on higher level); Tolerance for stress, Assertive, Drive and productivity.

Major drivers of work volume:

• Contractual Obligations, Work Orders, Grading and complexity of building, Tenant and customer profile, Management complexity & intensity.