Key Roles and Responsibilities:

• Lead and manage a team to ensure alignment and effectiveness in delivering strategic goals, while overseeing customer data insights and customer journey initiatives
• Manage and enhance customer journeys across primary ordering platforms (BEES, BEES Link, EDI) by driving change through insights, strategic developments, and new features
• Collaborate with stakeholders to map out pain points, analyze root causes, and develop strategic solutions to improve customer experiences (NPS) and Route-to-Market (RTM) strategies
• Provide actionable insights and analysis to support and improve performance, working cross-functionally with Commercial, Logistics, Supply, and Marketing teams
• Oversee the design, deployment, and continuous improvement of data-driven training and processes for internal and external stakeholders
• Manage projects for B2B enhancements and developments within an Agile framework, ensuring seamless integration between sales and customer systems for future growth
• Act as a point of contact for Sales Teams, addressing queries related to BEES, Route-to-Market, tech sales, NPS and customer data, while ensuring successful execution of strategic priorities
• Develop and maintain analytics to identify opportunities and risks in RTM and Customer Experience strategies, contributing to the B2B roadmap
• Drive key KPIs and transformational initiatives, ensuring alignment with Global, Zone, and Business Unit strategies
• Engage with stakeholders to continuously optimize customer onboarding tools, retention strategies, and the overall customer experience
• Prepare and present insightful reports, project plans, and month-end presentations to drive decision-making and communicate progress.

Minimum Requirements:

• 3+ years of experience in the beer or consumer products sales, distribution and customer relationship management
• 3 year post graduate qualification
• Excellent understanding of retail execution and FMCG sales process and sales technologies
• Strong systems and analytical skills, especially data modelling, big data management
• Experience in analytical roles (business analyst or information analyst
• Exceptional project and program management capability.
• Experience in strategic project design & management favorable