Requirements:

• Grade 12 plus 5 (five) years related experience or a minimum of 10 (ten) years’ work related experience
• Plan reading experience would be advantageous
• Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
• Above average numeric skills
• Proven ability to provide exceptional Customer Service
• Proven ability to work under pressure
• Must be computer literate
• Proven strong organising, planning and delegation skills

Customer Service

• Effective Customer Service Desk Management
• Record, follow up and resolve Customer Complaints
• To ensure an efficient Customer Service at all times (all Customers are attended to)
• Telephone etiquette (to ensure that all calls are answered within the required time)

Store Standards

• Effective management of the Ready for Business Checklists and processes with regards to area of responsibility and those of the 
• General Assistant, Sales Advisors and Forklift Drivers.
• Price changes to be implemented in line with advertised prices.
• Implementation of planograms

People Management

• Ensure that all General Assistants, Sales Advisors and Forklift Drivers are present and available in their area of responsibility in order to assist Customers and perform all their responsibilities
• Ensure General Assistants, Sales Advisors and Forklift Drivers have a trained backup available.
• Ensure General Assistants, Sales Advisors and forklift Drivers execute their daily duties (Ready for Business and Beyond my Control)

Safety (OHSA) Requirements

• Ensure that safety standards are adhered to
• Ensure Employees under control of Sales Coordinator wear correct protective clothing and safe use of equipment.

Security Awareness

• Be aware of any suspicious people and / or activities in and outside the Store.
• Password security