We want YOU 
 

We’re looking for an experienced and dynamic Sales Manager to join our thriving tour operator business, specifically our Sales Support Team.

As the Sales Manager for our tour operator business, you will be at the forefront of shaping our travel offerings through strategically driving sales growth and enhancing operational efficiency within the organisation. Your ability to provide valuable support and guidance to the Operations Department, fostering collaboration and synergy between sales and operational functions to deliver exceptional customer experiences will directly impact our competitiveness, profitability, and the overall quality of the travel experiences we provide..

Your multifaceted expertise in sales performance, client experience & compliance, collaboration, and reporting ensures a holistic approach to manage top client experience and drive business success. By developing and monitoring key performance metrics for our team of travel consultants, you play a pivotal role in ensuring alignment with company objectives and targets. Your leadership, strategic insights and contributions across these key performance areas and reporting requirements will be vital in achieving our organisational goals and further establishing our tour operator business as a leader in the industry. 

As a Sales Manager  your responsibilities will include, but will not be limited to: 

• Monitoring critical metrics and evaluating the performance of teams and individuals
• Identifying growth opportunities or knowledge gaps within the sales team and designing personal development plans for individuals
• Managing strategic departmental goals for example, the achievement of annual preferred supplier override agreements
• Developing and overseeing the implementation of repeat and referral reactivation
• Driving sales through constant coaching, motivation and feedback
• Developing and maintaining best practices and continually updating and recording processes
• Producing summary and bi-directional reporting and highlighting trends in sales team data
• Ensuring the sales team remains motivated and that the company culture and values are promoted
• Carrying out periodic performance management reviews on the team (quarterly or other) 
• Overseeing operational capacity including the scheduling of leave cycles, shifts and absentees to enable optimal operations at all times
• Acting as the first level in vetting and resolving client and supplier service issues
• Supervising and ensuring fulfilment of administrative tasks: deposits, supplier payments, ad-hoc reporting, etc.
• Managing the entire client service cycle, including: 
  • Reviewing sales communications to ensure compliance with brand tone and client-centric approach
  • Monitoring initial client contact, response time and content
  • The active inclusion of sales tools (discounts,  specials, etc.) during the quotation process
  • Supervision of touch points from booking to post-travel
  • Collaboration with the Concierge Manager regarding supervision of documents and dispatch output
  • Oversee post-travel client feedback and build relationships
• Communication and content production, trade shows and any other responsibilities as designated by management
• Collaborating with the Product Team to plan educational requirements, capacity and site inspections
• Collaborating with Marketing for newsletters and content creation
• Preparing weekly sales meeting with sales teams including setting agendas, collating data and preparing all relevant information
• Preparing weekly team performance updates for the Revenue Manager
• Identifying PIPS and PDP in collaboration with the Revenue Manager
• Preparing Monthly sales reports on team performance against target

Requirements

• A National Senior Certificate/Matric 
• 3 to 5 years’ experience in a senior sales leadership role with a proven track record of success within the tour operator environment.
• Based in Cape Town
• Experience working with Tour Operator Software (i.e. Kaptio, Tour Plan etc.) 
• Experience working with Google Suite
• The ability to influence clients 
• High level of client centricity 
• Excellent people management skills
• Excellent change management skills
• Excellent communication skills
• The willingness to work flexible hours/shifts with changing working days/times
• An achievement oriented attitude with impeccable attention to detail
• Excellent time management skills and a highly reliable nature

Not essential but advantageous:

• Diploma/Degree in Tourism
• Previously attended any leadership courses