Responsibilities:

Team Leadership:

• Lead, motivate, and inspire the sales team to meet and exceed sales targets.
• Set clear performance expectations and provide regular feedback to team members.
• Conduct regular team meetings to discuss strategies, goals, and performance metrics.
• Monitor team performance against sales targets and KPIs.
• Analyze sales data and provide insights to improve sales processes and strategies.
• Implement corrective actions when necessary to ensure goals are met.

Sales Strategy and Planning:

• Oversee and answer inbound calls from customers, parents regarding all new enrolment queries.
• Actively grow existing enrolment numbers, manage and report on new enrolments, transfers and attrition
• Collaborate with the Sales Manager to develop and execute sales strategies.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Update respective account information on CRM and other relevant platforms utilised in fulfilling the required tasks
• Provide quality customer service on every request for information and clearly communicate with customers, parents, academic and school operations staff
• Be a strong brand ambassador who can deliver exceptional service to customers, parents, academic and school operations staff
• Deliver memorable positive experiences for every prospective parent and stakeholders
• Act as a subject matter expert on all enrolment and admissions related processes and procedures
• Work directly with the Sales Team to ensure opportunities are converted and scholars are placed in their respective grades and schools timeously
• Pro-actively defuse problems or issues and provide feedback to the respective teams impacted or affected
• You will be tasked with enhancing customer satisfaction levels, loyalty, advocacy and positive word of mouth
• Conduct self in a professional manner at all SPARK events and with all stakeholders.
• Promote the vision and mission of SPARK Schools Support to SPARK Schools Support staff and SPARK Schools staff, scholars, families, and the greater community.
• Actively participate in School Open Days

Requirements

The ideal candidate will possess the following qualifications and criteria:

• Matric/Grd 12 Certificate
• 2-3 years of call center experience in a sales environment as a leader
• Excellent verbal, written and interpersonal communication skills;
• Outstanding customer service skills and dedication to providing exceptional customer care;
• Must be self-motivator and self-starter;
• Focus on quality and customer service;
• Must adapt well to change and successfully set and adjust priorities as needed;
• Must be proficient with computer skills;
• Bi-lingual a plus

Experience:

• Proven experience in sales, with a track record of meeting or exceeding targets.
• Previous experience in a leadership or supervisory role.
• Strong communication, interpersonal, and leadership skills.
• Proficient in using CRM software and sales analytics tools.
• Excellent problem-solving and decision-making abilities.
• Valid driver’s license (Optional)
• At least two years working closely with the HR team to maintain and enhance the companies human resources by planning, implementing and evaluating employee relations and HR policies, programs and practices