QUALIFICATION & EXPERIENCE REQUIREMENTS:

• Recognised Project Management, Operations, or Business-related degree.
• Ideally 5 (five) or more years’ project or operational management experience; within the Market Research industry.
• Ideally 3 (three) or more years’ people and general management experience.
• Direct experience working with all data collection methodologies and sample sources, including: online digital sample, such as social media, panels or communities; face-to-face interviewing; in-depth interviews; mystery shopping; auditing and telephonic interviewing.
• Proficient in Microsoft and Office tools; including MS Teams, MS Outlook, SharePoint, PowerPoint, and Word.
• Advanced level competence in Microsoft Excel, including the ability to use formulas, pivot tables and Lookups.

COMPETENCIES: 

• Ability to see both the detail and the big-picture
• Problem identification and problem solving abilities
• Resourcefulness
• Resilience
• Pioneering
• Financial acumen
• Advanced project and operational management skills
• Agile decision-maker
• Exceptional verbal and written communication skills
• Effective multi-tasking skills
• Leadership and people management skills
• Analytical thinking
• Relationship building
• Conflict management
• Organised way of work
• Adaptable

ROLES & RESPONSIBILITIES: 

• Sample Matrix and Project Management – effectively utilize a matrix of appropriate sample sources to meet project objectives.
• Leadership – direct, lead, mentor and ensure consistent delivery of a team of diverse individuals.
• Financial Management and Controls – apply effective management and controls in terms of all commercial and financial elements in area of responsibility.
• Problem Solving and Improvement – proactively identify problems and drive effective, sustainable resolutions.
• Sample Quality Assurance – ensure the application of robust, consistent quality procedures throughout the data collection process.
• Operational Management Metrics – define, capture, manage and report on operational metrics.
• Strategy Input and Execution – contribute to operational strategy development, drive the execution and achievement thereof.
• Business Development Support – commercial and operational input into proposals and costings.
• Operational Administration – carry-out administrative tasks related to Sample Operations and Quality Control activities.