Job Description
Hello Future Sector Solutions Manager,

• RMB is a place where exceptional people create their own opportunities by challenging the conventional and driving sustainable impact. 
• United by our proud heritage, strong ethics and philosophy of Traditional values. Innovative ideas, it’s the magic of our people and culture that sets us apart.
• Now, is the time to imagine your next move with South Africa’s number one employer in Financial Services for 2023, where you can embrace the power of collective thinking to unlock unique opportunities for our clients and society.

Are You Someone Who Can:

• Assist the team with analysing client data to enable identification of new business opportunities or expand existing business
• Provide information and system support to Sector Heads and deal teams, including analysis to manage the business and/or client ecosystem optimally.
• Constantly look to identify efficiency improvements by reviewing and adapting the quality of client servicing support processes and sharing such with the relevant specialist area.
• Challenge the status quo to drive continuous improvement
• Align and propose adaptions needed to business processes to deliver best practice customer experiences through consultation and collaboration with business, product, and operational stakeholders.
• Ensure service standards are adhered to and that clients are retained through daily and ongoing communications. Communicate key themes to relevant stakeholders.
• Ensure implementation of relevant policies, governance, and practice standards across the business
• Maintain knowledge on relevant legislative amendments, industry best practices and internal compliance procedures and requirements
• Drive client and business satisfaction through effective first call resolution with the relevant specialist areas and evaluate client feedback using the information to make the necessary changes to ensure a world class support service is provided.
• Take responsibility for daily client service management and support the Client Group value proposition while ensuring client satisfaction and retention by exceeding service level requirements.
• Ensure to follow through relevant tasks by monitoring and verifying the process flow till completion.
• Ensure that relevant client information is shared to assist with more effective resolution of client requirements
• Provide oversight during both client onboarding and enablement, in co-ordination with relevant business stakeholders, to meet and exceed the client experience.
• Collaborate and build effective networks across the organisation to address the client needs and support in all escalated admin-related issues.
• Manage relationships with clients, service providers and internal stakeholders.
• Collaborate with business partners by sharing expert knowledge and information obtained from client engagements.
• Develop and maintain collaborative relationships with internal and external stakeholders
• Promote teamwork and inclusivity amongst team members and demonstrates behaviour that respect diversity
• Partner and collaborate with team members to achieve team success
• Make decisions in consultation with relevant stakeholders and recommend tailored solutions to specific problems.

You Will Be An Ideal Candidate If You:

• Minimum: Bachelor’s degree in Commerce or Finance or Economics
• Preferred: Post-graduate Diploma or an Honours degree in Commerce or Finance or Economics
• 5 to 8 years’ experience in financial services or client service industry within a sales or relevant business support role
• 3 to 5 years’ experience in a similar environment, of which 2 years ideally working at a similar level in financial services, corporate banking, global markets or private banking

You Will Have Access To:

• Opportunities to network and collaborate
• Challenging Working
• Opportunities to innovate

We Can Be a Match If You Are

• Curious & courageous – you’re driven by always wanting to know more and learn more and you’re brave enough to
• Obsessed with mastery – you know what it takes to become good at what you do and are constantly pushing yourself to do it