Roles and Responsibilities: 

• A good understanding of XM/CX Research  
• Leadership skills 
• Project management skills 
• Ensure sound relationships with all internal and external stakeholders  
• Research design, Data analysis, consolidation and presentation 
• Translate data into insights that address key client business questions 
• Develop and implement appropriate reporting, tracking and analysis methods
• Contract Renewals 
• Technical platform knowledge 
• Knowledge transfer 
• Thought leadership 

Competencies: 

• Strategic Thinking/Insights 
• Business Acumen
• Analytical thinking
• Attention to detail 
• Customer insight & focus 
• Relationship building/Networking 
• Service delivery excellence 
• Decision making 
• Open & effective communication 
• Problem solving 
• Process Orientation 
• Adaptability 
• Critical thinking 
• Storytelling 
• Time management 

Requirements: 

• 3 – 5 years research experience (preferably in the CX or Market research industry) 
• Holds a degree in economics, marketing, sociology, psychology, science, research, statistics, or business, preferably a post-graduate qualification 
• Fluent in English (spoken and written) 
• Proficient in Microsoft and Office tools; specifically, MS Outlook, Excel, PowerPoint, and Word