RESPONSIBILITIES

• The Senior Manager UX & design Bl will be accountable to achieve the following objectives:
• Collaborate with SM: Segments and Portfolio, SM: Analytics and BI and Understand product specifications and user psychology.
• Apply design thinking and best practice design standards (advocate for user-centered design solutions)
• Leverage insight and data, such as market analysis, customer feedback, user research and analytics to ensure that products/services/solutions are designed around the customer and deliver improved experience.
• Design mock-ups and prototypes as necessary for each stage of the project, continuously iterating to achieve the optimal solution.
• Conduct concept and usability testing of sample applications, websites and software to Assess user experience and ease of design.
• Build storyboards to conceptualize designs to accurately convey project plans cross functions and markets.
• Create surveys for research through various media platforms to gather feedback on user’s ease of use and satisfaction interfacing on business unit websites and products
• Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts allowing for interface edits as needed
• Collaborate across functions and markets to establish minimum standards to be adhered across websites and assets
• Enhance user experience by creating seamless navigation through various digital programs and interfaces within the business unit
• Combine interface design concepts with digital design and establish milestones to encourage cooperation and teamwork
• Collaborate with various Group & OpCo teams to ensure consistent principles are maintained across multiple device, channels, and platforms.
• Contribute to the knowledge repository for cross functional and cross market knowledge share compile and constantly refine the MTN data management principles
• Uphold the MTN values in the performance of one’s duties and role model the values for colleagues
• Build a culture and capability of continuous improvement in the Digital Services team and in the organisation more broadly
• Track user experience metrics, and reports on the success of UX improvements including analytics

QUALIFICATIONS

Minimum Job Requirements 

Education:

• 4 year Bachelors ( BA, BSc, BEng, etc) degree or equivalent
• User experience design certification
• Post Graduate Qualification
• Master’s degree would be advantageous.

Experience:

• 5 – 8 years’ experience in UX design
• Proficient with visual design programs such as Adobe Photoshop and others
• Ability to work effectively in a collaborative environment to create top-performing interfaces for clients
• Experience with coding and ability to troubleshoot using HTML, CSS and comparable languages
• Continued education and research into UX trends and current design strategy and technologies