Specific Role Responsibilities

Key Tasks:

• Professionally meet and greet customers on arrival.
• Answering calls
• Scheduling bookings for customers bringing their vehicles in for service/ repair.
• Contacting customers for campaigns and arranging bookings.
• Preparing and circulating the planning list for the schedule of bookings for the following day to relevant stakeholders across the dealership.
• Pre-print job cards for the next day’s bookings.
• Ensure that relevant processes that affect effective bookings and aftersales experience and results is followed.
• Make booking for clients that parts have arrived so that they can be fitted.
• Ensure that all other relevant processes are adhered to.
• Provide callers with accurate information, taking care to always be knowledgeable and updated around changing information.
• Effectively and professionally handling calls, including the accurate taking of messages and speedy relay thereof to relevant people.
• Responsible for ensuring all documentation is accurately and professionally typed, stored and can be easily retrieved.
• General administration duties as may be requested by management.
• Phone clients and close tickets.
• Update planning boards for next day bookings.

Qualifications and Experience

Experience Required:

• 2+ years Bookings Clerk experience or Service Reception experience in a corporate, retail motor dealership environment.

Qualifications Required:

• Senior Certificate (Grade 12)

Other Requirements:

• Valid, endorsed driver’s license
• Computer literate (Office suite)
• DMS system knowledge is required.

Skills and Personal Attributes

Essential competencies (essential for meeting nearly all job objectives):

• Communication skills in English (read, write & speak). Multilingualism in other languages commonly spoken in the areas is highly desired.
• Working with people, able to easily establish good relationships with stakeholders.
• Administration skills
• Ability to accurately record all relevant information.
• Planning and organising
• Stress Tolerant: Calm and composed under pressure, remains controlled in the face of pressure, complaints, or failure.
• Customer service and management; ability to handle upset customers effectively.
• Attention to detail
• Initiative
• Following instructions and procedures.

Personal Attributes:

• Self-motivated, trustworthy and highly responsible.
• Friendly, approachable
• Reliable
• Flexible
• Have lots of patience
• Passion for the brand