Service Delivery Support Member Lead _Butterworth Job at TB HIV Care

Purpose of the position:

• To ensure compliance with all the domains of the National Core Standards and other relevant related legislative frameworks and policies. Will be responsible for the coordination and management of all QI projects within the Department of Health Programmes supported by THC in Chris Hani District. The incumbent will be responsible for the training, direction, coordination, and evaluation of the CQI programme. And receive guidance and support from, and work closely with the district Clinical and quality assurance managers and clinical and QI Technical Lead.

Minimum Requirements    

• National Diploma or Bachelor Degree in Health Sciences/ nursing
• At least 3-5 years post-basic experience in QA/ QI nursing within the district health system
• At least 3 years in a management or supervisory position
• Knowledge of TB and HIV prevention and management
• Computer literate in MS office
• Valid Driver’s license
• Proficiency in English, Afrikaans or isiXhosa languages

Duties and Responsibilities    

• Contribute to the development of multi-facility QI projects with site manager
• Support QI mentors with QI site visit scheduling, coordination and oversight
• Support QI mentors to put together QI teams in facilities
• Support QI mentors to use prescribed data tools to track progress within and across project facilities including collecting TIER.net, DHIS or ETR data at centre or sub-district level
• Assist Clinical and QI technical lead with teaching and mentoring including the co-facilitation of QI Learning Sessions
• Document QI success stories (and interesting failures to demonstrate QI methodology)
• Ensure all facilities have current and relevant QI tools and run charts on the wall
• Develop QI capacity among sub-district health department staff (e.g. programme managers and clinic supervisors where requested), THC and partner staff
• Ensure continual self-development and keep up to date with latest developments in the field
• Conduct ongoing feed-back sessions with THC Managers
• Ensure continuous communication with Clinical and QI technical lead and DOH senior staff
• Ensure continuous communication with Department of Health (DoH) management where necessary and relevant
• Present and assist at District management team meetings relevant to CQI
• Attend DoH meetings relevant to QI and external stakeholder meetings

Skills and Competencies    

• Team building and motivation
• Reporting skills
• Assertive
• Stakeholder management
• Good interpersonal skills
• Problem-solving skills
• Analytical
• Maintain a high standard of professionalism
• Deadline driven

Deadline:19th April,2026