Service Desk Officer (M -Band) needed at Rand Water

Minimum Requirements

• Qualifications & Experience: Bachelor’s degree in business, computer information systems, or a related field.
• At least 4 years’ experience in a services desk unit.
• Some experience in a volume driven processing centre environment will be an advantage
• Must have working knowledge of service desk operations to fulfil the respective roles or assist as and when required

Primary Duties

• Customer query handling
• Issue resolution
• Change request processing
• Follows and complies with defined processes for the environment
• Identifies and escalates requests and exceptions where necessary
• Communicate policies to the client with regards to support
• Allocates all logged service requests to the correct support group/person.

Knowledge

• Good organizationalskills
• Integrity & Honesty
• Interpersonal skills
• Computer Literate (Outlook, Internet, MS Office – Word, Excel, PowerPoint)