DESCRIPTION

• We are looking for a talented Service Manager to join our team specializing in Service for our Distribution Business Unit in Johannesburg, Gauteng, South Africa.

In this role, you will make an impact in the following ways:

• Enhance Team Efficiency: By supervising and coordinating the schedules of Service Technicians and Team Leaders, you’ll ensure optimal productivity and repair quality.
• Improve Customer Satisfaction: Communicating clear repair plans and providing accurate quotes will help align customer expectations and enhance satisfaction.
• Foster Professional Growth: Offering coaching, feedback, and performance reviews will support the professional development of your team.
• Provide Technical Support: Acting as the first level of support for Service Technicians and escalating issues when necessary will ensure timely and effective problem resolution.
• Optimize Service Logistics: Managing materials, equipment, and personnel will ensure safe, high-quality, and efficient operations.
• Drive Continuous Improvement: Participating in process reviews and improvements will help meet evolving customer expectations and organizational goals.
• Ensure Timely Repairs: Monitoring open repairs and addressing any issues promptly will help meet quoted timelines and maintain customer trust.
• Build Strong Customer Relationships: Resolving warranty concerns and maintaining professional communication will strengthen relationships with key customers.

RESPONSIBILITIES

To be successful in this role you will need the following:

• Strong Leadership Skills: Effectively managing operations and resolving complex business problems requires strong leadership and decision-making abilities.
• Effective Communication: Providing timely and constructive feedback, developing employees, and ensuring clear communication with stakeholders are crucial for team growth and customer satisfaction.
• Continuous Improvement Mindset: Leading process improvements and implementing Cummins technology to enhance quality control will help meet evolving customer expectations and organizational goals.
• Technical Proficiency: Analyzing warranty issues, handling technical escalations, and applying diagnostic tools to troubleshoot and resolve customer complaints will ensure efficient and accurate repairs.

QUALIFICATIONS

Education/ Experience:

• College, university, or equivalent degree in a relevant discipline or relevant experience equivalent required.
• Intermediate level of relevant work experience in a technical field, including team leadership experience, required.
• This position may require licensing for compliance with export controls or sanctions regulations.