Job Description

• To provide specialist solution advice, design and coordinate the implementation of appropriate and innovative solutions in-line with strategic and business-driven initiatives that best meets the needs of the client.

Job Responsibilities

• Create and prepare business cases to support design of solutions, products and enhancements that will deliver on the strategic objectives of product house or business unit.
• Prevent wastage and identify process improvements to contain and reduce costs.
• Develop, encourage and nurture collaborative relationships across the FRG.
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate.
• Develop new insights into situations and apply innovative solutions to make organisational improvements.
• Ensure compliance to legislative and audit requirements and adherence to relevant processes.
• Compile reports that track progress and guide business to make informed decisions.
• Build working relationships across teams and functional lines to enhance work delivery, collaboration and innovation.
• Deliver internal and external customer service excellence through adherence to quality service standards.
• Facilitate and coordinate end to end implementation of prioritised and approved solutions for relevant product house or business unit.
• Analyse data to identify opportunities for efficiencies and growth in business.

Minimum Requirements and Experience

• Strong understanding of commercial business process definition and re-engineering requirements
• Moderate understanding of project management and system, data or business testing requirements principles
• Experience in documenting and implementing projects/ initiatives in line with business vision and strategy
• Experience in the analysis and compilation of business information and intelligence
• Strong knowledge and use of design process tools (e.g. Visio, Firstmap)
• 3-5 years payments and merchant experience
• 3-5 years’ experience in acquiring and or similar environment
• Bachelor’s Degree