Description    

• To conduct service, maintenance plan and warranty audits on behalf of our clients with emphasis on the warranty policy and procedure. The position requires extensive travelling throughout South Africa, including Botswana and Namibia. Own Transport is pre-requisite, majority of the time transport is provided.

N.B. : There is a lot of travelling requirement for this role

Minimum Requirement

• A Post Matric Certificate or Equivalent NQF Level 6 Qualification.
• Qualification in Mechanical Engineering N6
• Risk Management NQF 5 or 6 (advantage)
• ISO standards (advantage)
• RE5 and RE1 advantageous
• National Diploma in Mechanical Engineering N6
• National Diploma or higher in Risk Management
• A minimum of 5 years work-related experience with workshop experience.
• At least 2 years’ experience in workshop claims processes
• At least 2 years’ experience in Estimation knowledge
• At least 2 years in a risk assessment environment (advantageous)
• Working experience as a Motor Mechanic/Auto repair technician.
• Service advisor experience
• Claims Experience (Motor mechanical claims) Warranty
• Claims call centre experience

Key Responsibilities  

 Finance

• Conduct dealer audits at repairing dealers, focusing on service, maintenance and warranty claims as per client’s expectation. Extensive travelling to various provinces 4 nights a week.
• Perform audits as arranged by Audit Manager and agreed with client.
• Ensure timeous conclusion of audits & audit reporting

Customer

• Take the lead in planning and managing audit services that will ensure stakeholder satisfaction and contribute towards the growth strategy.
• Ensure that audit services are professional and meet the stakeholder needs and expectations.
• Perform respective audit tests and prepare adequate working papers/audit documentation and reporting.
• Ensure preparation of audit reports to effectively communicate the findings and recommendations made during the audits and support investigations. Submit such report to the reporting line for review.
• Provide advice and support to internal and external stakeholders like our European Subsidiaries, the distributors of our vehicles in Europe etc. on the creation or modification of policies, procedures, and processes

Risk & Governance

• Ensure that when conducting dealer audits; and that these audits are conducted with accuracy, following audit procedures and ISO standards.
• Identify trends in the processes of repairing dealers and report back to the client
• Make decisions and solve problems / disputes/ complaints.
• Coach repairing dealers in ways to improve the claims process.
• Mentor staff in the audit process.
• Develop a thorough understanding of business processes in scope of assigned audits and document the processes in flowcharts and/or process narratives.
• Develop a risk-based test plan by selecting an appropriate audit approach, test procedures and sampling criteria.
• Contribute to the safeguarding of corporate assets by ensuring that appropriate internal controls are in place and working effectively.
• Assist the Audit Manager in developing and executing our internal audit plan and identify and document (inherent) risks and controls within the business processes in order to further strengthen the effectiveness of risk management, control, and governance processes.

People

• Ensure self-adherence to company values
• Ensure self-adherence to all training & qualification requirements
• Ability to work well in an environment and react effectively in stressful situations.
• Must have strong leadership abilities.