Specific Role Responsibilities

• Distribute workload
• Ensure that work is completed properly and on time
• Monitor all work
• Control staff timekeeping
• Assist Technicians
• Ensure a productive and efficient working environment
• Test drive vehicles
• Handle Customer complaints
• Ensure consistent high quality work for all services and repairs
• Assist with diagnosis regarding customer problems
• Analyse comebacks
• Supervise staff using motivation, assistance and discipline
• Attend to warranty claims
• Ensure good housekeeping
• Ensure that safety measures are instituted and followed
• Ensure healthy and safe working environment standards are adhered to by all staff
• Ensure that workshop policies and procedures are adhered to
• Assist Manager and replace Manager if he / she is not available
• Assist Control, reception and administration
• Prepare quotations
• Assist Service Advisors with reception processes
• Perform any other reasonable duties which may be required from time to time

Qualifications and Experience

• Must have a minimum of Grade 12
• Qualified Motor Mechanic 
• Technical Diagnostic Skills
• Toyota Experience
• Must have a valid driver’s license
• Must have a clear Criminal Record

Skills and Personal Attributes

• Must have Leadership and Time Management skills