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Supervisor PSD Planning & Testing needed at Altron Bytes Systems Integration

Job title : Supervisor PSD Planning & Testing

Job Location : Gauteng, Johannesburg

Deadline : 18-May-24

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Job Description

  • Day to day management of the PSD planners & Testers ensuring KPI’s are set, performance management process is followed, and internal policies and quality standards are always adhered to.
  • Manage catch net process in respect of Dormant units to ensure units these are resolved in line with SOP
  • Ensure diligent & accurate onboarding/maintenance of new/existing fleet customers’ profiles, including welcome mail as required
  • Ensure accurate diagnosis of unit faults to ensure 1st time resolution and prevent unwarranted repairs
  • Ensure continuous execution of pro-active repair campaigns, including analyzing data, building data files, aligning planners and daily reporting on progress
  • Manage the aging of pending repairs in line with departmental service levels
  • Ensure alignment with planning and technical services to ensure efficient ways of working to effect repairs in regions where dedicated technicians are not available.
  • Ensure that dedicated repair technicians are utilized optimally by effectively managing the booking scheduling/confirmation process, reducing number of rejected cases, managing the pending repair backlog and compliance with regular preventative maintenance agreements
  • Manage National resolution times of repairs in line with departmental service levels

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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