Job Description

• Day to day management of the PSD planners & Testers ensuring KPI’s are set, performance management process is followed, and internal policies and quality standards are always adhered to.
• Manage catch net process in respect of Dormant units to ensure units these are resolved in line with SOP
• Ensure diligent & accurate onboarding/maintenance of new/existing fleet customers’ profiles, including welcome mail as required
• Ensure accurate diagnosis of unit faults to ensure 1st time resolution and prevent unwarranted repairs
• Ensure continuous execution of pro-active repair campaigns, including analyzing data, building data files, aligning planners and daily reporting on progress
• Manage the aging of pending repairs in line with departmental service levels
• Ensure alignment with planning and technical services to ensure efficient ways of working to effect repairs in regions where dedicated technicians are not available.
• Ensure that dedicated repair technicians are utilized optimally by effectively managing the booking scheduling/confirmation process, reducing number of rejected cases, managing the pending repair backlog and compliance with regular preventative maintenance agreements
• Manage National resolution times of repairs in line with departmental service levels