The Role & Responsibilities

• To ensure that orders from our customers are handled correctly, in a timely fashion and that customer demands are met and communicated in an efficient and professional manner.
• Ensure there is continuous communication on the availability and lead times of products with Customer Service, transporters, warehouse, expediting and procurement department.
• Continuous follow up on quotes and orders with sub-status ‘Awaiting approval.’

Process orders including non-available items:

• Order non-available items.
• Maintain ETA dates for incoming Purchase Orders
• Receive Purchase Orders supporting an order.

Process shipments:

• Add relevant charges if applicable.
• Print pick lists for warehouse if required.
• Report picking if required.
• Scan Delivery Notes when applicable.
• Create invoice for closed orders

Process involvement:

• Confirming ability to deliver,
• Plan inventory,
• Purchase inventory,
• Quote order,
• Deliver products.
• Supply Customer Service with necessary information concerning delivery status of orders i.e. charges, delays, availability.
• Provide complete and updated information to warehouse concerning time and place of delivery.
• Prepare cost pricing information towards final invoicing of service performed.
• Maintain required control reports and documentation.
• Assist other departments as needed on stock orders and purchase orders.
• Any other responsibility put forward by Manager not covered by this FD (within reasonable limits)
• You will be Accountable for responsiveness, timely & correct delivery in line with set standards.
• Key KPI’s for this position will be measured against Responsiveness in line with standards, On time delivery, Communication with other functions.

Mandatory requirements

• High School diploma or equivalent
• Prior experience as Supply Coordinator or similar position in a warehouse
• Very good command of the English language (spoken and written)
• Good computer skills with Excel knowledge
• Ability to travel when required. Maintain a valid passport.
• Ability to communicate effectively within a multinational environment.
• Ability to work under pressure and ability to work on own initiative.
• Ability to work independently as well as in a team.
• Ability to co-operate across organization lines internally and towards customers.
• Systematic and accurate nature