Job Description:

• Set up new customers into appropriate systems [WinDMS] as well as update existing customers with the object of developing an up to date knowledge base to implement standard processes and actions to meet/exceed customer expectation!
• Plan day and night shifts while accommodating carried loads (from previous shift) and slotting in hard cash customers to the delivery schedule, while ensuring correct timing of bulk deliveries (just in time), with correct grades and quantities preventing product returns.
• Select the correct type of bulk vehicle combination for specific customer sites, thereby avoiding costly delays and incidents on site
• See opportunities for improvement in secondary transport scheduling by networking with marketers and other interested parties
• Ensure scheduling tools are up-dated with the latest relevant data
• Develop and implement manual scheduling system in the event of computer failure so that all product deliveries can be accounted for
• Handle various delivery crises (such as product shortage, vehicle breakdowns, BVO strikes, etc) so that customers are kept wet as far as possible without compromising HSSE
• Track scheduling performance by comparing actual key performance indicators to target or best in industry critical metric
• Must be fully conversant with the following computer application, currently: WinDMS