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Support Technician (L2) – Altron Systems Integration Randburg needed at Altron Bytes Systems Integration

Job title : Support Technician (L2) – Altron Systems Integration Randburg

Job Location : Gauteng, Randburg

Deadline : 18-May-24

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Job Function:

  • Ensure that contracted customer Service Level Agreements are met (resolved)
  • To ensure that calls logged are followed up / escalated, serviced, and resolved within the agreed SLA
  • To ensure that calls are logged retrospectively if no call was logged for work completed. (No ticket No Ride)
  • Ensure that calls are checked and updated with the latest updates until call closure
  • To ensure a minimum of 98% customer satisfaction feedback rating monthly with external contracted Customers and action to position SLA and satisfaction measurement for internal support.
  • Basic AD user account Administration (Account lockouts, OU Memberships)
  • To Backup Engineers for customers and support staff
  • To assist with Smart Hands Onsite when required
  • 3G and APN configuration
  • Printer support and maintenance
  • Manage requests/call logged to Vendors and 3rd Parties
  • To ensure continuous communication to the technical team and feedback regarding escalations to Client Line Management and Users
  • To ensure adherence to all Altron Bytes SI processes, policies, and procedures as per prescribed compliance
  • To ensure that all the allocated and contracted development activities (Individual Development Plan) between manager and employee is successfully completed within the Altron policy and procedure framework

Educational Requirements:

  • National Diploma in Information Technology
  • CompTIA Network+-CompTIA

Experience required:

  • 3+ years relevant experience

Education

  • National Certificate Level 4 (N4) / Grade 12  (Required)

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

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