Job Purpose

The key purpose of this role is to lead our new intake of talents who’ve come in with our DynamX as well as developing and delivering a pipeline of amazing talent to the Zone. Responsible for the management of the trainees, the rotations, the routines and overseeing the execution of the program as it has been designed. The  Talent Program Specialist will also be engaging and aligning with the Product Owners, Stakeholders as required per the model, driving the recruitment and intake of the trainees as per the plan.

Key roles and responsibilities

• Drive the implementation of the DynamX Programme as designed
• Lead, Coach and Mentor the team of trainees
• Work collaboratively and regularly engage with Leadership teams on the program
• Work with the countries across the Zone to ensure an equivalent In Country experience is created for the DynamX Program
• Implement a sound knowledge management repository to support the program
• Drive high levels of performance, target achievement & output quality of the teams through the effective implementation and engagement of the Evaluation Models as defines
• Manage the daily, weekly and monthly operations and routines of the teams and the programme
• Management and Scheduling of rotations and performance of the DynamX trainees
• Use Data and predictive Analytics to make impactful decisions for the program
• Execute and evolve areas of the DynamX Program as needed

Profile

• Matric and relevant Tertiary Qualification
• Strong customer service focus coupled with an optimization mindset
• Strong systems understanding
• Proven ability to build and maintain strong customer relations
• Scrum/Agile Experience an advantage
• Experience in management of SLA’s
• Excellent problem solving skills
• People Management Experience
• Good Business knowledge and acumen
• Strong verbal, written and interpersonal skills
• Intermediate Excel skills a must
• Attention to detail
• Proven ability to implement and achieve business results through other people
• Proven ability to think creatively and out of the box
• Proven ability to manage quality
• Effective organizational skills: planning, focus, discipline
• Ability to think conceptually and strategically, while maintaining a cost-conscious and practical approach to using time and resources

Reports

Direct reports:

• 120 Trainees