4 weeks ago
Job title : Team Leader – Pretoria
Job Location : Gauteng,
Deadline : October 17, 2024
Quick Recommended Links
- The successful candidate will be responsible for managing the Branch to achieve the business objectives in accordance with the Regional and Retail Operations strategy.
With Hollywoodbets You Will:
- Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
- Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
- Grow with our development plans and culture that allows you to further your career.
You Bring:
- 6 months within the Gaming or Betting industry.
A Bonus To Have:
- Relevant Diploma, Degree or NQF 4 Learnership.
- Valid driver’s license.
- 1-2 Years leadership experience.
What You Will Do For The Brand:
- Branch growth
- To ensure achievement of targets within your areas in accordance with Branch budgets.
- Drive business results by creating an open dialog with your guests to educate them on all your Branch products.
- Ensure betting boards are updated timeously.
- Updating of memos, card changes, results and scratchings which occur throughout the day.
- Be knowledgeable on all game rules, odd and pay-outs.
- Team member must be knowledgeable of confirmation limits and to ensure to call the BSC department before laying a bet over the limit.
- Taking customer bets where applicable (A requirement in express Branches).
- Visiting outlets as per call
Cash administration
- Cash management within the Branch according to defined processes and procedures and minimize risks, theft and fraud.
- Educate team members on all FICA Compliance.
- Ensure daily banking schedules are submitted to the Branch Manager and Senior Team Leader.
- Ensure adherence to credit card administration and EFT policies where applicable.
- Ensure team members are issued with correct floats at the end of their shift.
- Interim checks must be done within the course of the day with Team Leader on duty.
- Ensure to reconcile by end of shift to the balance, which is reflected on the LPM, Admin and HIS report.
- Recovery process must be managed in line with processes and procedures.
- The correct process must be followed with lost ticket claims.
- Ensure the ticket number is received from the Helpline when processing the claim.
- Record the guest’s details and ID number to validate payment after 90 days.
Branch reporting
- Ensure that daily newsflashes provide a high-level overview of the operations for the day.
- Manage Branch stock control to ensure that there is sufficient supply (although not over and under).
- Ensure that a stock taking is done weekly and account for stock shortages.
- Team Leaders must send an email notifying the Branch Manager, Senior Team Leader and Cash Management Department of the shortage.
Security management
- Be aware of your surroundings when opening and closing the Branch.
- Ensure all security factors are adhered to when banking is conducted.
- Be aware where all panic buttons are placed within your Branch.
- Ensure all camera’s inside and outside the Branch are all in working order.
- Manage all security aspects in the Branch.
- The cashing up process must be conducted with the Branch doors closed with security monitoring the areas.
Branch appearance
- Ensure that the Branch is always neat and tidy according to Hollywood standards.
- Ensure that that facilities are well maintained and in good working condition.
- Comply with all procedures to prevent losses to the organisation, advising your Branch/Senior Team Leader promptly of any problems and malfunction with the terminals, equipment and resources (e.g. TV display of results, Off-line).
Compliance
- Compliance and adherence to company’s internal control policy.
- Ensure compliance with company, legislative and legal requirements.
- More specifically, ensure compliance with Gambling Board requirements.
- Compliance to the code of ethics and escalate fraudulent activities.
- Ensure that there is a registered FICA officer on site at all times during operating hours and compliance posters are displayed.
- Ensure a manager with a license must always be on duty before a shift begins to ensure service is provided to guests.
- Ensure all team members are dressed in their correct Hollywood uniform when on duty.
- Credit bets are not allowed to be taken by any team member.
- Team members on duty are not allowed to take personal bets within the Branch.
- Team members are not allowed to be behind the terminal counters when off duty.
- Team members on duty are not allowed to utilize the Limited pay-out machine.
Communication
- Ensure all operational communication within the Branch is circulated to all team members.
- Ensure team members are aware of key business campaigns, business updates and marketing campaigns.
- Ensure that the correct lines of communication are followed at all times and that timeous feedback is provided to support office when information is requested.
People management
- Manage team member rosters and schedules and ensure the Branch is adequately staffed taking into account busy periods, events and operational requirements.
- Ensure staff attendance and behaviour is managed with the guidance from Branch Manager and Senior Team Leader.
- Ensure all new take recruitment documentation is submitted timeously to the Human Resources department.
Guest service
- Ensure to provide good guest service by being friendly, helpful, polite, and courteous at all times.
- Pro-actively address guest complaints and ensure guest feedback is positive.
- Build strong relationships with regular guests.
- Create a guest centric culture within the Branch and drive the philosophy of “service with a smile” at all times.
Values
- Actively promote the Hollywood values.
- Live the values and lead as an example to the team.
- If the Branch has LPMs, responsible for management thereof.
- If the Branch has F&B facilities, RD facilities, support office teams and training facilities, ensure a close working relationship with these divisions.
- Work closely with the Branch Manager and Senior Team Leader and suggest areas of improvement to ensure that the Branch attracts and retains guests.
- Must be available 24/7 in case of emergencies.
What You Will Bring To The Team:
- Good communication and Interpersonal skills.
- Excellent planning, organisational and time management skills.
- Strong attention to detail and the ability to show initiative at all times.
- High ethical standards and must be reliable at all times.
- Impressive people management and reporting skills.
- Impressive planning, organizational and time management skills.
- Good knowledge of Marketing Management and Impressive presentation and facilitation experience.
- Excellent knowledge of operating systems, Mobile TUV, Betting Procedures.
- Demonstrates exceptional attention to detail.
- Strong People Management skills and problem-solving skills.
- Good report writing skills (Verbal and written).
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply Now
- Sales / Retail / Business Development jobs