Job Description
Overview

• Welcome to the Games Global world. We’re changing the rules of the game. Providing 1,300+ exclusive games from some seriously talented studios and not to mention a record-breaking progressive jackpot network, we help operators level up and create their perfect lobby.

We are on the lookout for a Technical Project Manager Level 1 to join one of our Durban based Studios.

• Our people are fundamental to our growth and drive our culture and enable our success. We are a global team who strive to achieve excellence in everything we do including being number one in our industry

What’s in it for you? We offer a comprehensive package including a competitive salary, top of the range benefits, discretionary bonus scheme, annual pay reviews, constant learning through the Games Global university, wellbeing initiatives and office spaces you’ll thrive in! 

Responsibilities

• The TPM is responsible for the end-to-end delivery of small to medium sized, low to medium
• complexity projects including technical support
• Project Closure
• Accountable for measuring the delivery of project objectives and benefits, including Critical Success
• Factors as defined in the Charter.
• Responsible for facilitating Lessons Learned sessions and collating all the feedback.
• Responsible for prioritising improvements from Lessons Learned and ensuring action owners are assigned and informed.
• Responsible for driving improvements by following up with action owners from the Lessons Learned.
• Accountable for following the appropriate process for closing the project.
• Accountable for communicating project closure to all stakeholders 
• Initiation and Planning
• Accountable for end-to-end project planning and a Project Management Plan – including plans for Scope,
• Communication, Risk & Issues, Cost and Stakeholder Management.
• Responsible for the Charter and defining and agreeing the high-level scope, milestones and initial risks early in the project.
• Responsible for defining the Project Benefits, Measurements and Critical Success Factors in the Charter.
• Responsible for defining roles and responsibilities for the project team and stakeholders (RACI) in th Charter.
• Responsible for setting up the Project Governance and Systems to effectively manage the project.
• Accountable for creating, implementing and maintaining the Project Schedule and obtaining approval fromrelevant stakeholders.
• Environment Maintenance
• Handle environment reprovisions and take full responsibility for Environment Maintenance and configuration (if applicable).
• Environment troubleshooting/analysis. Conducting installations (Games, Playcheck and back office).  Process Improvement
• Continuously evaluates processes. Assists with the implementation, documentation and communication of processes improvement initiatives. Continuous Improvement
• Responsible for proactively following up on improvements identified during Lessons Learned.
• Executing, Monitoring and Controlling
• Accountable for proactively tracking the end-to-end project schedule and driving corrective action where required.
• Accountable for stakeholder management regarding the project.
• Responsible for proactively managing risks, issues and dependencies on the project.
• Responsible for proactively managing change – including Time, Cost and Scope changes.
• Responsible for executing on the Project Communication Plan and ensuring the relevant stakeholders are kept informed.
• Responsible for tracking project decisions made on the project.
• Responsible for monitoring costs on the project, as required by the Business Unit.
• Responsible for supporting Product Owner in quality product delivery.
• Accountable for project status reporting as defined in a Communication Plan or as required by the Business Unit.
• Problem reviews
• “Investigating and responding to development queries. This would include ensuring appropriate communication to external stakeholders whilst protecting technical intellectual property.”
• Problem investigation, replication, classification and/or providing (IP sensitive) potential solutions.
• Investigation, verification and providing technical feedback for live issues.
• Technical analysis of impacted software system/s and providing potential solutions.
• Establish business impact through technical analysis.
• Benefits Realization
• Responsible for assisting Business Units in getting any required benefits monitoring and reporting in place.
• Responsible for actively tracking and measuring Project Benefits, including Critical Success Factors.
• “Operationalise (Pre-Go Live, Go Live and Post Go Live)”
• Responsible for execution and communication of Deployment Plan (Pre-Go live, Go Live and Post Go live tasks).
• Responsible for arranging training for production teams to allow them to support the product / project after go-live.
• Responsible for arranging training for operators to allow them to use the product after go-live.
• Responsible for engaging and communicating with external stakeholders.
• Responsible for ensuring resourcing availability for go live monitoring and troubleshooting.
• Deployment preparation
• Conducting releases (Games, Playcheck and back office).
• Update game configuration (when necessary).
• Behavioural Outputs:
• Adaptably Resilient
• Adapts to change, is open to new ideas and willing to take on new responsibilities. Able to handle pressure and can effectively adjusts plans to meet changing needs/ demands. Changes his/her interpersonal style and approach based on the circumstance. Adapts behavior to maintain cooperativerelationships with others.
• Thinks through implications of changes.
• Makes an effort to treat people in a way that makes them feel comfortable and respected.
• Accepts changes to tasks, plans and procedures.
• Appropriately adjusts behavior and activities to changing conditions. Maintains a positive attitude in the face of change.
• Decision making quality
• Makes confident, timely, fact-based, decisions drawing on a broad range of resources. Is definitive and acts on decisions with a sense of calculated risk-taking. Ensures others understand the decision before moving forward.
• Considers short and long-term implications of decisions. Able to logically defend and explain judgments and decisions.
• Takes steps to clearly and accurately define the problem before seeking
• a solution. Bases decisions and evaluations on a careful and systematic review of relevant facts and information.
• Collaborative relationships
• Is an honest and dependable team player who contributes to group collaboration and consensual decision making.
• Builds and maintains good working relationships with others, while displaying empathy and respect for others.
• Actively participates in team meetings and activities. Encourages and facilitates team cooperation and participation.
• Shows enthusiasm towards being a member of the group. Supports team decisions. Honors team commitments and deadlines.
• Drives results
• Sets challenging and productive goals whilst being accountable for own actions. Provides motivation and support to others. Uses data, checkpoints, systems and processes to track progress and measure results.
• Places priority tasks that result in clear, measurable progress toward specific goals and objectives.
• Pursues challenging goals and objectives. Pushes self and others to do all they can do to accomplish goals.
• Enthusiastically drives after goals. Follows through on commitments.
• Communicates and Influences effectively
• Shares information. Listens and involves others. Clearly conveys ideas in a manner that engages others and helps them understand and retain the message. Expresses ideas and information in a clear and concise manner. Delivers information in a manner that is interesting and compelling to the audience.
• Tailors message to fit the interests and needs of the audience. Able to relate to a variety of different audience members.
• Strategic Mindset
• Identifies key issues and relationships relevant to achieving the long-range goals or vision of the organization.
• Aligns objectives and activities to the broader strategic needs of the team and organization.
• Addresses activities that do not align or support the broader strategic goals of the company. Aligns day to day activities around broader organizational goals and objectives.
• Defines job tasks and objectives based on the broader strategic goals of the company. Recognizes and rewards others based on how their actions support the broader needs of the company.
• Develops Talent
• Values the difference that each individual contributes and connects own role to overall organizational and team success. Provides support, direction and guidance in team and collaborative settings.
• Provides timely guidance and feedback to others and assist others to develop specific knowledge and skills to accomplish tasks or solve problems. Invests time and resources into building the capabilities of team members.
• Encourages and empowers others to fully realize their own potential. Gives others constructive, developmental feedback and advice. Demonstrates interest in other’s career goals.
• Resourceful and improving
• Generates new ideas, challenges the status quo, takes risks, supports change, encourages innovation, and solves problems creatively. Searches for opportunity to create and share new ideas.
• Embraces and supports change.
• Solves problems through questioning the status quo. Has an open mind and builds on others ideas.

Qualifications

Education & Experience:

• Relevant tertiary qualification BSC / B-comm / Business Diploma (3yrs) / Adv Management Diploma preferable
• Certified Associate in Project Management (CAPM) or Project Management Professional (PMP) or equivalent
• Excellent Communicator – written and verbal
• MS Office
• MS Project
• High Responsibility/Accountability
• Task Variety Working on several different tasks or projects
• Stress Tolerance Dealing with multiple project deadlines
• Understanding of Business Objectives
• Business Acumen
• Environmental support and troubleshooting (if applicable)
• Out of hours availability (depending on operational requirements)
• Strong Technical Background
• Strong Working knowledge of software development
• “Experience in the end-to-end delivery of small to medium sized, low to medium complexity projects. “
• “3 years Project Management experience with technical exposure OR 3 year relevant experience in a software or
• IT environment and exposure to project management”
• Understanding of the Software Development Life Cycle (SDLC)
• Basic knowledge of software project management.
• Exposure to 1 or more PM Methodologies.
• Extensive customer service experience.
• High level technical understanding of all platform interdependencies for your product, desirable.