Telecom Operator: Receptionist needed at South African National Biodiversity Institute

• The South African National Biodiversity Institute (SANBI) is looking for an enthusiastic, dynamic and responsible person to represent the organization both telephonically (switchboard) and at the reception desk in a professional manner at all times, provide administrative tasks in the form of telephone accounts, liaise with contracted service providers and IT for fault reporting and other queries, assist staff with faxing, barring, unbarring and bin codes for telephones. All fault reporting/ quotations/ assist setting up voice mail queries/ conference calls.
• This position requires a Grade 10, job specific qualification, or equivalent qualification with NQF 2 with 5 years of work experience in the relevant field, or a Grade 12, job specific qualification, or equivalent qualification with NQF 4 with 4 years of work experience in the relevant field. Higher Certificate or equivalent qualification at NQF 5 will be an added advantage.
• The following competencies are required for the candidate to be successful in this position: a confident and eloquent communicator who is able to communicate well with customers and staff members; comprehensive knowledge and understanding of the telephone switchboard operation; record keeping; good planning, organizing, interpersonal and problem solving skills; ability to speak clearly and concisely, strong listening skills, telephone communication skills; computer literacy and experience in the application of software tools including (Ms Word, Excel, Internet and Outlook) will be advantageous.

 Key Performance Responsibilities include:

• Attend to answering all incoming calls and unanswered extension call via the main switchboard;
• Attend to all fault reporting and orders;
• Provide telephone account administration; and
• Support reception admin duties.

Please Note: 

• Only online applications will be accepted, and applications should be accompanied by a letter motivating why the applicant should be favorably considered for this position, and certified qualifications confirming that the minimum qualifications are met (applicants lacking evidence of meeting minimum qualifications and relevant experience will not be considered).
• A competency test may be conducted as part of the selection process.
• Applicants must also provide the full names, addresses and telephone numbers and if possible, e-mail addresses of at least three referees.
• Failure to submit the requested information and reference number shall result in your application not being considered.