Responsibilities

• Ensure that all activities pertaining to the relief of merchandisers within certain areas are executed effectively.
• Ensure that you are adhering the vehicle SOPs around requirements and vehicle checks.
• Execution of training requirements across the regions as directed by the relevant line manager.
• Assistance on Ad hoc projects as per.
• Effective execution of all audit requirements as direct by the relevant line manager.
• Greet and acknowledge customers (e.g. store managers) and consumers (e.g. shoppers).
• Count and determine stock to be merchandised as per SOP.
• Draw stock requirements (e.g. fill the space immediately after entering a store) according to SOP.
• Merchandise in accordance with SOP and check product quality on the shelf, stock rotation and price tag.
• Keep shelf and back-up area (e.g. storeroom) clean, tidy, and uncluttered in accordance with housekeeping SOP.
• Execute merchandising activities as per cycle brief.
• Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries, and requests.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Effectively record merchandising activities as per standard.
• Execute calls as per call cycle.
• Be polite with customer and where needed, escalate to management to resolve issues. Feedback on customer complaints, queries, and requests.
• Communicate and upkeep knowledge of product and promotions according to the cycle brief.
• Advise manager on identified opportunities in the store (e.g. Additional display and merchandising space).
• Ensure that an adequate amount of time is spent in trade with each merchandiser in each region.
• Ensure that each merchandiser is executing effectively in trade according to the KPI’s laid out by the client.
• Daily monitoring of merchandisers activity to ensure that all merchandisers are achieving the targeted number of calls per merchandiser.
• Deliver customer satisfaction by managing customer communication. This includes, recording and promptly acting upon customers complaints, queries and requests and feedback accordingly as per communication SOP and contact grid.
• Ensure that all escalated queries and challenges are effectively dealt with and resolved.
• Collect data on competitor activity and submit feedback to line manager timeously.
• Record relevant metrics and competitor activities as per standard.
• Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained.
• Plan and prioritize, demonstrate abilities to manage competing demands.
• Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs.
• Make yourself aware of the dress code and adhere to it (smart casual) as per SOP.
• Ensure the timeous submission of all required reports and documents within the time frame requested.
• Manage and take care of company assets including car, laptop, and handheld devices as per SOP.

Requirements

• Grade 12
• Diploma / Degree in Sales or Marketing
• 1-2 years Merchandising experience
• Driver’s License
• Communication – Written and Verbal
• Basic Liquor knowledge
• Basic computer literacy i.e. Word, Excel, PowerPoint