Academic Qualifications

• Grade 12
• A diploma in Tourism Management/Sales will be advantageous.

Individual Values and Experiences Required

• 2 to 5 years of proven experience as a travel agent, travel consultant, or in a similar role.
• Strong understanding of international travel regulations, visa applications, and work permits.
• Proficient in using booking systems and travel management software.
• Excellent communication, organizational, and negotiation skills.
• Highly fluent in Afrikaans and English 
• Ability to work independently and under pressure to meet deadlines.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Familiarity with travel insurance policies and procedures.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and travel-related software.
• Ability to solve problems quickly and efficiently in a fast-paced environment.

Competencies

• Multi-lingual language proficiency
• Strong written and verbal communication skills
• Problem-solving ability
• Ability to interact on various levels
• Interpersonal skills
• Deadline and target-driven with attention to detail
• Time management ability

Key Accountabilities

• Flight Bookings: Coordinate and manage flight reservations, ensuring best fares, routes, and schedules based on business requirements.
• Accommodation Arrangements: Book and manage hotel accommodation or other lodging options for employees on business trips.
• Work Permits and Visas: Assist in preparing and submitting work permit and visa applications, ensuring all documentation is accurate and compliant with local and international regulations.
• Travel Itinerary Management: Prepare comprehensive travel itineraries including flights, accommodation, and transportation details, ensuring smooth and efficient travel experiences.
• Transportation Arrangements: Book airport transfers, car rentals, and other necessary ground transportation as needed for employees.
• Cost Optimization: Identify cost-saving opportunities for travel arrangements while maintaining quality and efficiency.
• Compliance: Ensure all travel arrangements comply with company policies, budget constraints, and local/international laws and regulations.
• Travel Emergency Support: Aid and support in case of travel disruptions, changes, or emergencies.
• Vendor Relationships: Establish and maintain relationships with travel service providers such as airlines, hotels, and travel agencies.
• Reporting: Track and manage travel expenses, prepare reports, and provide insights on travel spending to management.