Triton: Receptionist/Clerk – Cape Town needed at Plennegy Group

Job title : Triton: Receptionist/Clerk – Cape Town

Job Location : Western Cape, Cape Town

Deadline : May 22, 2024

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Providing a telephone service to clients and staff by…

  • Answering in-coming telephone calls, responding, and redirecting as required
  • Taking / delivering telephone messages timeously
  • Greeting clients, handling queries, providing information, and resolving issues, as is appropriate
  • Liaising with Telkom / Alcatel regarding specific requirements and maintenance needs
  • Sourcing telephone numbers and making outgoing calls as requested

Maintaining the reception area and receiving visitors by …

  • Monitoring / reporting on the cleaning and presentation of the reception area
  • Greeting customers, receiving parcels, etc, and distributing
  • Supervising correspondence collections by clients
  • Providing information, directing clients, and responding to queries

Delivering client support services by…

  • Conducting customer services level survey by making telephonic contact, questioning, and recording 
  • responses
  • Preparing freight quotations by requesting and processing freightware data (A/c no., area (senders & 
  • receivers), service levels, quotations, dimensions, weights, and insurance requirement) and faxing printed 
  • quotation(s) to clients
  • Investigating / resolving freight queries / problems through waybill and discrepancy report reviewing, 
  • verification, determining status and communication with clients
  • Reconciling customer statements against master lists and processing distribution thereof
  • Liaising with clients as and when required

Administering operational procedures by…

  • Maintaining / supplying driver stationery
  • Administering discrepancy manifest in terms of collating all discrepancy reports to master records (excel); 
  • contacting and advising clients; communicating with branches viz misrouting; checking scanning details; 
  • updating master record information; recording bay schedules in master report; reviewing endorsed waybills 
  • viz claims and administering claims procedure
  • Monitoring third party agent POD’s by printing outstanding POD report (by days) and verifying status; 
  • marking-off on dispatch trip sheets; resolving queries and faxing waybills
  • Preparing waybills awaiting POD’s / waybills awaiting delivery reports, investigating / reporting on problem

Assisting with and monitoring delivery and collection procedures by…

  • Responding to delivery / collection clears and resolving queries / problems as indicated
  • Liaising with clients regarding delivery and collection information / data and instructions
  • Establishing / verifying client and collection data
  • Processing collection orders and generate collection registers
  • Generating collection quotes and faxes to clients on request
  • Confirming collections placed from other branches

Providing adhoc administrative assistance by…

  • Recording / generating collection quotes, registers, and fax to clients on request
  • Confirming collections placed from other branches
  • Assisting with cheque collections through telephonic client enquiries

Processing freightware systems data (modified waybills) by …

  • Capturing waybill details (account number(s), service levels, dimensions, and weights, etc.) and allocating 
  • waybill depot destination
  • Verifying entered data and recording line-haul manifest
  • Correcting scan manifesting (if necessary) by cross-checking retained manifest to waybills awaiting reports

Processing proof of delivery documentation…

  • Capturing POD’s in Freight ware system, noting discrepancies to Branch Sales Manager
  • Submitting endorsed POD’s to Branch Sales Manager
  • Remitting POD’s to Durban office daily / monthly

Processing “cash on delivery” banking by…

  • Receiving COD cash and preparing bank deposit documentation
  • Receiving COD cheques and preparing bank deposit documentation
  • Reporting bank deposits daily to Head Office
  • Reporting daily current and dated outstanding COD’s to Durban Office

Providing administrative assistance by …

  • Monitoring stationery stock (weekly) advising admin
  • Supervisor each Friday of replenishment requirements and placing orders with Head Office
  • Compiling monthly stationery reconciliation and submitting to Head Office
  • Controlling ‘received’ Nedfleet petrol card slips (daily update), preparing monthly reconciliation of petrol 
  • slips, and submitting to Head Office.
  • Updating diesel sheets on a daily basis and submitting monthly to admin Supervisor, further advice weekly 
  • km’s for McCarthy diesel’s fleet.
  • Undertaking all general filing and assisting with the copying of creditors’ invoices and orders


  • Grade 12 minimum ( Matric )
  • 1-2 years reception / general clerical experience 
  • Computer literate – MS Word, Excel, Outlook – or similar e-mail system
  • A good understanding of the Freightware management system – or similar 
  • A basic understanding of warehousing / store procedures
  • Ability to work under pressure & work unsupervised the majority of the time
  • Ability to communicate both verbally and written on all levels – both internally and externally
  • Ability to work as a team player
  • Ability to communicate fluently in both English and Afrikaans 
  • Good time management – meeting specific deadlines
  • Prepared to work outside normal working hours – as and when required 
  • Attention to detail at all times – accuracy 
  • Excellent listening skills 
  • Self-motivated & reliable
  • Presentable and of a professional manner at all times
  • Own reliable transport to and from work
  • Work hours 7h00 – 17h00
  • Willing to work overtime according to client and company need

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now