Duties & Responsibilities

Operations and Service Delivery:

• Ensure work schedules/job cards are in place for each position and relevant to site.
• Ensure consistently high service standards are maintained for all services in scope with regular inspections.
• Ensure that staff are correctly and smartly dressed displaying a name badge.
• Highlight to sites the importance of upholding the company image at all times.
• Ensure that cleaning methodology are strictly adhered to in line with company policies, quality programmes and legislation.
• Managing company assets by performing monthly spot checks on high value items.
• When checking assets ensure that equipment is kept in a good condition and repaired and serviced when required. 
• Do daily checks and follow-ups.
• Report maintenance and safety concerns to the manager on a day to day bases.
• Maintain personal health, hygiene and professional appearance.

Communication:

• Responding to management request timeously and providing necessary action required.
• Responsible to regularly keep line management informed of pertinent issues relating to the unit

Health and Safety:

• Ensure that all OHS Act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation.

General:

• To maintain a high standard of morale and motivation through good communication skills.
• May be required to assist with any other duties that may be outside scope of responsibility.

Skills and Competencies

• Understand cleaning principles and knowledge of company policies and procedures.
• Strong people skills.
• Exceptional customer service skills.
• A flexible “can do” attitude.
• Excellent verbal and written communication skills.
• The ability to multi-task within a fast paced environment.
• Able to work independently and under pressure.

Qualifications

• Matric/Grade 12 or relevant experience.
• Minimum 2+ years Room Supervisory experience gained in a hospitality industry.
• Excellent people management skills.
• Must have experience in health and safety standards and management.
• HACCP training/similiar is highly advantageous.