VOC Coordinator – JHB needed at Bureau Veritas Group
Job title : VOC Coordinator – JHB
Job Location : Gauteng, Johannesburg
Deadline : May 04, 2024
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Minimum Requirements
- Graduate from High school or secondary education with 2-3 years knowledge of VoC programs (last 2 months) in VOC procedures or equivalent experience or/and international transport and logistics or import/export field
- Good English and local language skills
- PC Skills (Siebel, Report writing)
- French &/ or Portuguese language would be a plus
- Microsoft Office (especially excel), Oracle (Siebel)
- Analytical and problem-solving skills
- Ability to deal with difficult situations.
- Effective verbal, listening and written communication skills
- Having the necessary knowledge and experience to reflect BV values to his/her environment and to the customers, being able to represent BV
Job Specification
Duties and Responsibilities
- Act as a liaison and provide service information, answer questions, and resolve any emerging problems
- Advise clients about Bureau Veritas’ products or services.
- Manage incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information
- Meet personal Key performance indicators (KPI) as well as the Issuing Office objectives.
- Handle customer complaints, assist with solutions and alternatives within the time frame
- Follow communication, procedures, guidelines and polices.
- Take the extra mile to engage customers
- Review and validate the final documentation received from the client, as well as the data on the RFC (in terms of nature of goods, quantity, condition, packaging shipping mode etc.)
- Review the HS code (tariff headings) if product/s are regulated or not as per VoC country product list.
- Review FOB value to check if shipment may be under the threshold (refer to applicable VoC country procedures)
- Contact client immediately if any documentation or information is missing
- Generate an invoice as per VoC country procedure fee structure and submit to client. If the client works with PO, request for a copy of the PO
- Once proof of payment is received, proceed to assign to the technical team. If clients are out of South Africa, client will need to submit a swift copy of the payment.
- Ensure, prior to the release of issued certificates that all applicable procedures (especially the relevant checklist) have been applied in a satisfactory manner and the conclusion is satisfactory. Any discrepancy (corrected or not) shall be reported.
- Issue Certificates of Conformity / Non-Conformity reports as expeditiously as possible within the needed timeframes and in accordance with the procedures.
- Email certificates to the concerned client (ensure proof of payment for new clients and COD clients are received, then the certificate can be released)
- Perform additional tasks as and when required by Management
Key Behaviour
- BV Core & Business values
- Achievement motivation
- Teamwork and co-operation
- Customer service orientation
- Courteous
- Honest
- Helpful
- Humble
- Caring
- Hard worker and continuous learner
- Available and willing to travel
How to Apply for this Offer
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