Job Summary

• Responsible for building and optimising customer relationships with the goal of achieving sales and profit targets through effective planning, management and execution.

Sales & Account Management

• Support the National Sales Manager with the creation of budgets and forecasts, door growth targets and key account plans for the wholesale channel
• Conduct seasonal reviews by key account
• Conduct seasonal sell-in meetings with customers to showcase new collections
• Provide stakeholders with recommendations on product mix and performance of the brand through analysis of sales reports
• Drive sales, by proactively communicating orders and deliveries with customers, suggest top-up orders and ensure order book is converted
• Work closely with marketing to identify trade marketing opportunities and incorporate into key account plans
• Conduct store visits – own, customer and competitor – to review trends, customer specific issues and competitor activities to help formulate strategic plans and be proactive in reacting to market conditions
• Build effective relationships with key account wholesale customers

Supply Chain & Operations Management

• Proactively manage stakeholders against agreed SLA’s: Ensure delivery deadlines are met, keep customers informed regarding stock and operations management
• Review and manage open order reports from global logistics, in collaboration with the Merchandise Planner
• Communication to global logistics on product movement
• Place orders by order cut-off deadlines
• Communication to local logistics on product movements and orders
• Manage VAS requirements arranged via logistics
• Manage regular communication and distribution of reports and ATS to customers

Reporting

• Report monthly on the wholesale sales forecast
• Seasonal analysis by key account
• Quarterly business review reporting
• Request regular sell out from key accounts

Requirements

• Relevant tertiary qualification (Sales and Marketing)
• At least 2 years experience in a similar role
• Advanced Microsoft office ability
• Ability to travel as and when necessary (Local)
• SAP experience advantageous
• A strong understanding of lifestyle brands and the market opportunities within the retail, wholesale and e-commerce sector
• Business and commercial acumen
• Budgeting and reporting skills with a strong understanding of retail KPI measurements
• Excellent written and verbal communication skills
• Highly organized and deadline driven
• Capacity to collaborate, integrate and facilitate teamwork
• Ability to network, build and sustain stakeholder relationships internally as well as with external stakeholders is critical
• Strong customer first service focus and flexible in approach
• Strong product focus and understanding