The Role:

• To create and maintain a vital link between the customer and Sandvik Mining and Rock Solutions at Strategic decision-making level. Responsible to build and maintain good customer relationships. Responsible for the profit and loss.

Main Responsibilities

• Lead workshop business growth
• Develop the workshop team in the areas of control to meet and exceed customer satisfaction
• Implement quality control process and standards
• Develop and/or implement a workshop strategy
• Develop and manage budgets, striving for a cost-effective operations without compromising safety or quality
• Identifying, analyzing, and driving resolution of customer issues (warranty and non-warranty) with account management
• Manage rebuilds and repairs operations to meet the contract target costs
• Executing workshop activity to cost, utilization, quality and cycle time targets
• Collaborate internally with key stakeholders
• Manage a team of workshop managers
• Collaborate with customers to understand their needs and expectations
• Provide timely updates on rebuild/repairs progress and communicate any deviations from scope

Effective Operations Management

• Oversee day-to-day workshop operations, ensuring efficient workflow and resource allocation
• Schedule and prioritize repair and rebuild projects to meet targets
• Maintain a well-organized, clean and safe working environment
• Implement and enforce EHS best practices
• Ensure equipment performance meets or exceeds contractual obligations
• Set up and manage workshop operations to meet KPIs
• Develop a workshop operations strategy in conjunction with key stakeholders
• Responsible for evaluating competitor activities and conducting relevant market research that enables the workshop to maintain market competitiveness.
• Responsible to drive localization

Cost Effectiveness

• Budget Accuracy
• Budget & order intake and rebuild/repair forecast
• Reduction on cost
• Rebuild/Repair Profit
• A&S Target
• Operating results
• Overtime Invoiced
• Labour turnover

SHEQ Competence Components

• Application and compliance of relevant ISO Standards
• Legal and SHEQ Compliance
• Implementation of relevant SHEQ targets and objectives

Human Resources Competence

• Personal Growth
• Relationship Management
• HR Management
• Employee Relations
• Coaching
• Emotional Intelligence
• Conflict Management
• Communication
• Teamwork
• Delivery Focus
• Talent Management
• Performance Management
• Problem Solving
• Strategy Implementation
• Code of Conduct Behaviors
• Sandvik Leadership Model behavior’s

Qualification  

• National Diploma or Degree in Mining/ Electrical/Mechanical Engineering or Business qualification
• Masters in Business Administration (MBA) (advantageous)
• Proven experience in workshop management within the mining industry
• Strong leadership skills
• Ability to analyse data, make data driven decisions and manage budgets effectively
• Computer literacy (including relevant programs)
• Knowledge of Sandvik Databases (desirable)
• Equipment manufacturing experience (desirable)

Experience

• Experience in senior Management position (+5 years)
• Experience in operational management (+5 years)
• Experience in workshop management (+7 years)
• English proficiency
• Experience in mining applications underground mining (Specifically board and pillar applications)

Other Requirements

• Physical & Medical ability to function in an underground coal environment
• May be required to travel
• Valid drivers license