Job Responsibilities

• Deliver training sessions on our platform to clients being upgraded from our different systems.
• Own the scheduling/re-arrangement of calls and correspondence with clients.
• Delivering feedback to internal teams.
• Ability to understand the requirements of platforms and speak to the differences
• Ability to thoroughly train on the platform and handle objections/push back from clients on changes in platforms

Job Requirements 

• Matric / NQF level 4
• Minimum of 1 year customer service experience
• Excellent understanding and comprehension of the English language – verbal and written required.
• Understanding of US culture and language references.

Required Skills

• Excellent English language skills, written and verbal.
• Driven, self-starter, enthusiastic and with an “ownership” mentality  
• Adaptable and ability to thrive in a fast-paced, ever-evolving environment 
• Able to prioritize workload
• Proven experience in a customer-interacting role