Key Performance Areas:

• Commit to The Beekman Way (an internal Group programme to work together cohesively and towards a common goal, focusing on the customer by going out of one’s way to meet customer needs).
• Attend to client queries & reservations in accordance within SLA metrics, including but not limited to:
• Query turnaround time
• Customer service survey
• Production
• Achieve targets as provided by department manager.
• Perform additional duties as assigned, including but not limited to general client queries.

Position Requirements:

• Matric with 2 years relevant Call Centre experience
• Experience working in sales or customer service, preferably in the hospitality or travel industry
• Excellent written and verbal communication skills in English
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Ability to work under pressure