Customer Contact Coordinator needed at CHEP
CHEP’s job vacancy, Career and Recruitment
Job title : Customer Contact Coordinator jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : September 02, 2022
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Responsibilities include:
- Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
- Customer account reconciliations
- Conducting Online Visits and Scheduled calls and providing feedback and corrective recommendations to the customer and Business Manager
- Identification and Investigation of credit equipment balances
- Analysis and resolution of suspended movements
- Investigate and resolve queries from the business & customers
- Follow up with customer and business to ensure the recommendations are adhered
- Accurate processing of client requests on Siebel
- Electronic System Support to local client base
- Manage the helpdesk function (if applicable)
- General office administration such as switchboard, filing and other duties
- Participate in Team Projects
- Serve as backup for TEMS and other staff within the team
- Assist in any other task as delegated by management.
Challenges
- Working under pressure
- Working in a team
- Deadline Driven Strict SLA’s
Qualifications:
- Matric & a Diploma Essential. Preferably studying towards a business-related degree.
- Manual Drivers Licence
Experience
- 3-5 years Basic Accounts & Reconciliation, including general office duties
- 3 years Customer Service Experience
How to Apply for this Offer
Interested and Qualified candidates should Click here to Apply online