Customer Service Representative Temp – Alberton needed at Air Liquide
Job title : Customer Service Representative Temp – Alberton
Job Location : Gauteng,
Deadline : May 25, 2024
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- The successful incumbent is accountable to manage customer relationships to ensure Customers receive value and Return on Investment from Air Liquide products and services.
- Handles incoming customer related telephonic calls and emails first level communication in a timely and professional manner.
- Records customer orders on the ERP system and provides customers with system generated reference number.
- Solves and / or redirects customer queries and complaints where possible or ensures queries and complaints are redirected to the correct person / department.
- Acts as a liaison between customer and Logistics to ensure satisfactory resolution.
- Advising customers of stock shortages and non-deliveries.
- Assists in crisis management of severe stock shortages.
- Ensure that open sales orders and empty asset returns are investigated and cleared for branches within the Region.
- Generating of existing customer quotations as required.
- Monitor full returned cylinders and advise customers of the Full Returns Penalty Policy. Invoicing of the penalty fees on a monthly basis.
- Creating of orders and border documents for deliveries / collections for Botswana and sourcing of required stock.
- Processing of new allocations as requested by customers and the Sales Department and ensuring follow-up until delivery to the customer.
- Perform any other reasonable task that may be required or requested in order to achieve the objectives and purpose of the position and the Region.
- Matric
- Relevant Tertiary qualification (Administration / business management or equivalent)
- 3yrs experience in Customer Service and Administration
- Computer Literacy
How to Apply for this Offer
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