Requirements

Qualification and experience:

• Postgraduate degree or higher in Economics, Statistics, Psychology, Marketing or related social or Business Studies.
• Minimum 5 years experience in designing and executing research.
• Proficient in Microsoft Office Suite, with advanced skills in Excel and PowerPoint.
• Ability to grasp and apply new concepts quickly.
• Good verbal and written communication skills, including presentation skills.
• Exposure to designing and executing strategic projects and research initiatives in a business or market context.
• Experience in financial services marketing agency or strategic consultancy.
• Experience with various research methods (quantitative and/or qualitative). In addition, experience in conducting market research or survey design or analysis.
• Consumer insights and functional expertise.
• Solid understanding of explorative research methods in the social and behavioral sciences field.

Skills:

• Attention to Detail: Ensures accuracy in data gathering and reporting.
• Innovation, Curiosity, and Proactivity: Eager to learn and takes initiative in supporting research activities.
• Team Collaboration: Works well in a team environment, contributing to group efforts and supporting team objectives. In addition, can work well independently.
• Organizational Skills and Project Management: Capable of managing multiple tasks and projects simultaneously.
• Strong Interpersonal and Communication Skills: Strong communication skills, with the ability to craft engaging and persuasive content. In addition, the ability to build and maintain relationships with clients and stakeholders.
• Strategic Thinking: Support the development and understanding of Marketing to ensure effective delivery of the 3-5 year strategy in line with key strategic choices and Objective, Key, Results (OKRs). Enable insight-driven decision-making within a dynamic consumer and business context. Assist retail brand teams in executing their brand plans, balancing execution and strategy.

Duties & Responsibilities

Internal Process

Insight Customization and Packaging:

• Customize, prioritise, and package high-quality insights, frameworks, and models to support business needs.
• Utilize innovative and pioneering research methodologies to provide actionable insights.

Research and Analysis:

• Design, execute, and present research projects using various methodologies.
• Conduct quantitative research (surveys, data analysis) and qualitative research (focus groups, interviews, ethnographic observations).
• Integrate data from multiple sources to create actionable narratives.

Support and Collaboration:

• Planning and facilitation of workshops and sessions to craft or activate insights and strategy.
• Create reports and presentation deliverables to ensure insights meet business requirements.
• Develop an understanding of the business, brands, and offerings to ensure effective delivery of insights.

Innovation and Continuous Improvement:

• Contribute to continuous innovation through the development, sharing, and implementation of new ideas and insight practices.
• Support the process of creating and enhancing value for consumers, clients, and advisers by understanding client needs and behaviour.

Client Services

• Build and maintain relationships with clients and internal and external stakeholders.
• Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed and met.
• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery.
• Network and build meaningful connections with individuals at various levels of seniority.
• Support the process of creating and enhancing value for agencies, consumers, clients, and advisers by understanding client needs and behaviour.
• Drive client service delivery goal achievement in line with predefined standards to ensure that clients receive appropriate advice.
• Manage client query processes and ensure that queries are tracked, accurately resolved, and used as a mechanism to improve client service and business processes.

People

• Contribute to creating a positive work climate and culture.
• Manage external agencies to deliver maximum value against brand, budget, and business needs.
• Effectively manage your performance within the team to ensure business objectives are achieved.
• Encourage innovation, change agility, and collaboration.
• Take ownership for driving own career development and the career development of team (where applicable).
• Continuously develop own expertise in terms of professional, industry knowledge.

Governance

• Identify solutions to enhance cost-effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Utilize insights to understand and increase the value of clients and support the opportunities aimed at optimising revenue.

Competencies

• Business Acumen
• Collaboration
• Client/Stakeholder Commitment
• Impact and influence
• Drive for results
• Self-awareness and insight
• Diversity and inclusiveness