Account Manager – NuPay Nelspruit needed at Altron Bytes Systems Integration

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Job title : Account Manager – NuPay Nelspruit

Job Location : Mpumalanga, Nelspruit

Deadline : 18-May-24

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KEY RESPONSIBILITIES: 

Consulting and Support Services

  • Face to Face client visits;
  • Statistical Analysis
  • Stock Control
  • Sales
  • Query Resolution
  • Administration
  • Achieve Financial Targets
  • Personal Development
  • Up-sell solutions from the group
  • Analyse customers transactional processing and devise strategies to maximise and optimise collections

CORE RESPONSIBILITIES:

Face to Face Visits

Develop call cycle planning;

  • Make the required travel arrangements and accommodation bookings;
  • Visit all assigned within specified call cycle period;
  • Build strong relationships with all customers;
  • Obtain site visit signatures on all visits completed;
  • Install products and equipment at the client site and train the client on the use thereof, as and when required;
  • Provide clients with in-depth training.

Statistical Analysis

  • Perform statistical analysis on all clients processing to identify areas of improvement and growth;
  • Present statistical analysis to all clients;
  • Provide improvement recommendations / ideas to clients based on statistical analysis performed;
  • Monitor client performance to identify trends and track improvements;
  • Advise merchants of trends identified;
  • Identify possible fraud risks and/or misconduct associated with clients’ business practices and report these to the relevant manager;
  • Inform client of any trends identified with client staff where it is possibly negatively affected client overall performance.
  • Conduct bank reconciliations and analysis as required

Stock Control

  • Assist with the tracking of stock on site level;
  • Assist clients with the ordering of required stock (as and when required);
  • Assist with the recovery of stock at sites (as and when required);
  • Ensure that NuPay equipment is properly maintained on site level.
  • Identify opportunities to offer value-added services to clients and implement those services, as and when required;
  • Identify opportunities to improve the clients’ service offerings and sell where possible, tailor-made products and solutions to the client;
  • Prepare sales documents and guide the client through the completion thereof and submit for processing as per the timeframes detailed in the product service level agreement.

Query Resolution

  • Log queries raised by clients with the company’s second line support function and keep clients informed of progress regarding the queries raised. Close the query on the system, once resolved.
  • Keep client data and site visit information up to date on company systems daily;
  • On the first day of every month, submit a monthly report to the Regional Manager;
  • On the first day of every month, submit all expense claims and reconciliations thereof, to the Regional Manager.

Achieve Financial Targets

  • Through consulting and support services as well as sales activities, achieve monthly and annual financial targets.

Personal Development

  • Keep clients and colleagues informed and updated on payments industry and all applicable legislative requirements and changes, as and when required;
  • Keep up to date on all product, system, industry, and legislative changes;
  • Complete the actions detailed in your personal development plan as per company policy, successfully.

COMMUNICATIONS & WORKING RELATIONSHIPS:

Internal: 

  • ACS Field Services.
  • NuPay Central Admin.
  • NuPay Sales.
  • NuPay / Delter Contact Centre.
  • Business Support.
  • Billing Department.
  • Marketing Department.
  • Development Team.
  • Reception
  • Finance.

Reasons for Interaction:

  • Support services for terminals in field.
  • Support services for sales applications.
  • Sales Leads and Assistance.
  • Telephonic support to Account Manager clients.
  • 2nd Line Query Resolution Support
  • Client Billing and Settlement query resolution.
  • Client marketing related material and functions.
  • UX ideas and escalated query resolution.
  • Accommodation Bookings.
  • Financial Payments / Refunds.

External:

  • NuPay Merchants
  • Courier Services

Reasons for Interaction:

  • Visiting Merchants
  • Collection / Delivery of NuPay Terminals

QUALIFICATIONS, EXPERIENCE, & SKILLS:

Educational Qualifications:

  • Matric

Professional Qualifications

  • B-Com Degree / Diploma (Preferred)

Years of Experience

  • Minimum 2 Year Experience in a Customer Service / Account Management Role

How to Apply for this Offer

Interested and Qualified candidates should Click here to Apply Now

  • This job has expired!

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