JOB PURPOSE:

• Technical support for commissioning, operating and maintenance of installed equipment with specific attention to maintenance contracts, repairs and spares. The role includes sales of spares.

JOB FUNCTION:

• Sales:
• Quarterly and annual sales targets are met
• Validation of installed database of process equipment and acquisition of related process and operational data
• Customer Service:
• Call reports are prepared in time and distributed to stakeholders
• All client requests are responded to within 24 hours
• Process and mechanical support as required, designated clients are called on as per schedule
• Improvement areas are identified and strategies implemented for added value opportunities
• Immediate action is taken on non-compliance issues
• Technical input and support for quotes/tenders is provided as required
• Training for clients, operators and other plant personnel as required
• Technical Support:
• Commissioning/inspection check lists are prepared and reviewed as required
• Part identification on spares/breakdown machines as required
• Repairs and maintains client machines
• Installation, commissioning, operating and maintenance assistance is provided as required
• Validation of process data against equipment simulation and performance prediction models
• Marketing:
• Market research is conducted in designated areas and reported on
• Market related information is provided as per management need Quality and Safety
• Adhere to all safety procedures as per business and OHSA requirements.
• Assist in compilation and updating of operating and maintenance manuals

Inherent Requirements    
QUALIFICATION & REQUIREMENTS:

• Millwright trade test certificate
• At least 3 years mechanical experience with machine parts and assembly
• Displays advanced knowledge of machines and tools, including their designs, uses, repair, and maintenance
• Displays good sales ability, continuous learner, quality orientated, customer focused, problem solver, has high quality work standards and good communication skills
• Proficient in MS Suite