Key Performance Areas

1. Strategic Operations Execution and Solutions Delivery

• Translates organisational short to long-term strategies into operational execution that meets business objectives and delivers value to clients.
• Oversees and drives process optimisation, scale-up, and all aspects of digital and technological business enablement.
• Provides strategic direction, leadership, and management of an end-to-end collateral management function for the bank.
• Oversees daily operations of the bank’s client administration and customer data establishment; ensuring seamless client onboarding and KYC management of new and existing clients.

2. IT Strategic Execution and Solutions Delivery

• Formulates and executes an IT strategy that incorporates the operational, security and digital strategy through participation in organisational strategic planning processes.
• Develops and implements an Enterprise Architecture Blueprint for the Bank’s future technology implementations and rollouts.
• Reviews and updates the business continuity and disaster recovery plans.
• Designs and monitors the digital workforce capabilities.
• Develops, implements and monitors the adherence to IT policies and procedures.
• Implements cyber security resilience aligned to best practices and Bank requirements.

3. Compliance, Governance and Reporting 

• Participates as an invitee to various governance structures.
• Keeps abreast of industry-related regulatory requirements.
• Supports and responds to queries raised by internal and external auditors on IT matters and ensures that audit findings are dealt with.
• Ensures that all SLA’s and other IT agreements are in compliance with policies of the bank including PFMA processes.
• Formulates policies and procedures regarding IT areas that require governance.
• Implements and monitors formulated policies and procedures.
• Reports quarterly to governance committees of the Landbank Board

4. Stakeholder & Suppliers Management

• Develops and implements stakeholder engagement plans for all relevant stakeholders of IT in the bank.
• Educate stakeholders on the role of IT in the business requirements.
• Manage IT service level agreements for IT Suppliers and 3rd Parties in the Bank.

5. IT Operations Delivery

• Sets and manages SLA’s, SMART objectives, and strategies for the IT department.
• Selects and implements suitable technologies to streamline all internal operations and help optimize their strategic benefits.
• Effectively manages all information and technology assets
• Develops and maintains an accurate IT asset register.
• Develops, manages and reports on key IT metrics to the CEO and other executive/ management committees.
• Monitors and evaluates operational effectiveness and effect changes required for improvement.
• Maintains and supports business applications according to agreed SLA’s, governance standards and ICT strategy.

6. Cyber Security Management

• Develops and implements the cyber security strategy and associated policies on behalf of the Bank to ensure an effective and up-to-date approach towards cyber security threats.
• Ensures firewalls and other security measures are in place and always up to date.
• Leads the planning and execution of ongoing security testing and vulnerability assessment.

7. People Management

• Participates in the selection and appointment of new team members.
• Conducts regular meetings and promote open and ongoing communication with the team.
• Provides direct reports with opportunities for growth and development through on-the-job.
• Manages and drives high performance.
• Hires the right fit and competence into IT roles.
• Enables a highly skilled IT team.

8. Budget & Financial Management

• Develops the IT and operations management budget (OPEX & CAPEX)
• Delivers as agreed within budget.
• Approves expenditure within the delegation of authority level.
• Manages and monitors expenditure of budget and resources to ensure no wastage
• Analyses the costs, value, and risks of information technology to advise management and suggest actions.
• Monitors expenditure against the approved budget, reporting on any deviations within the reporting and approval hierarchy.
• Adheres to financial guidelines and thus ensuring proper control over expenditure.

Preferred Minimum Education and Experience

• Honours Degree / Post Graduate Degree – Computer Science/ Computer Engineering / Information Technology / Information Systems or related qualifications
• Industry Working Knowledge / Certifications 
• Project Management knowledge /certification
• Safe Agile Working knowledge/Certification
•  TOGAF Working knowledge / Certification.
•  ITIL 4.0 Foundation knowledge /certification
• IT Security knowledge /certification
• Information Security experience (ISO 27001)
• IT Service Management (ISO 20000) experience
• COBIT Working knowledge /Certification.
•  IT Development & Support working knowledge. 
• More than 15 years ICT practical experience , ICT Senior & Executive experience and Sound experience in a banking operations environment
• More than 10 Years IT Executive Management Experience 
• 5 More than 10 years experience in Operations Management in a banking environ