We will count on you to:

• Review and understand incoming documentation seeking guidance or advice where necessary
• Identify all potential policies and coverages, seek validation where necessary, and advice where uncertain or clarification required
• Promptly enter or update claims information into appropriate claims application(s) in compliance with any local service standards
• Distribute (report) new claim notifications, or updates, to all insurers for all policies or coverages
• Communicate with clients, colleagues, third parties or insurers for status updates, information requests, instructions or query resolution
• Provide support for procedural guidance to clients and facilitate information requests between insurers and clients
• Prepare settlement documentation and where appropriate facilitate collection of claims monies
• Monitor incoming (& outstanding) funds from insurers and other relevant parties (aggregates/floats/funds ) , prepare payment requisitions and where applicable to facilitate payment to client/beneficiary
• Adhere to compliance/regulatory requirements, or Marsh’s Professional standards to maintain quality & avoid potential Error & Omission (E&O) situations
• Build and maintain effective relationships with clients, colleagues, third parties or insurers
• Effectively communicate with clients, colleagues, third parties or insurers as appropriate at all times, and as per local procedures
• Ensure all applicable claims applications, records and files are kept up to date at all times
• Manage a portfolio of complex or significant value claims, or client transactions.
• Provide guidance to and manage multiple stakeholders in the management of complex claims

What you need to have:

• At least Secondary or High School qualifications required
• Diploma or university degree preferred (or equivalent experience)
• Minimum 10 years’ work experience
• Minimum of 5 years Non-Motor corporate claims handling experience
• All Lines of Business experience
• Self-insurance / Aggregates claims handling knowledge.
• Clear and concise oral and written communication skills
• Excellent organization skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team
• Comfortable and experience working with technology (solutions)
• Proficient in Microsoft Office tools
• Insurance/ claims handling knowledge
• Insurance market, clients and claims management skills related to area of expertise
• FAIS Accreditation