Job Objectives

• Ensure accurate registration of new claims.
• Authorise Claims within Mandate allocated.
• Correspond with brokers, assessors, Attorneys, Insurers etc.
• Adhere to company SLAs.
• Attend to all queries related to claims. 
• Maintain correct correspondence: hard copies & e-mail.
• Coordinate the team within claims and the company.
• Verify and analyse data used in settling claims to ensure that claims are valid and that settlements are made according to company practices, policy wording and procedures and pro-active managing of claim.
• Validate claims and premiums, appoint assessors and authorise or reject claims according to Policy Wording.
• Process payment of claim, finalizing claim, estimate reviews and ensure diary management.
• Conduct Ad Hoc Claims projects on instruction from Management.
• Be accountable for the end-to-end finalisation of the claim.
• At times. assume responsibility to manage the process and resolve any conflict by negotiation, settlement and finalization.
• Maintain a high degree of professionalism when engaging with clients. 

Qualifications

• Relevant Bachelor’s degree would be essential (B.Proc /B.A Law/ L.L.B/ not excluding other) 
• Insurance Institute Exams (will be to the candidate’s advantage) 

Experience

• Minimum 5 Years Insurance Claims Experience 
• RE5 Qualification (advantage) 

Knowledge and Skills

• Computer Literacy: Microsoft Office 365- proficiency in Word, Excel, PowerPoint and Microsoft Outlook