Minimum Requirements…

Essential:

• Grade 12 / Matric
• Proof of Vaccination Certificate
• Minimum of 2 years’ administration experience

Advantage

• Diploma in Business Administration, Customer Service or Relevant

Job Specification…

• Oversee all benefit reporting and administration for a specified region.
• Maintain accurate data capturing and completion of documentation pertaining to customer service.
• Accurately process transactions on the CRM systems as well as capturing and reporting.
• Review and communicate card balances, card reports and/ or statements for customers when necessary.
• Arrange the returns for refund/ exchange of the product, with stores.
• Assist with quality assurance queries, escalating and following up to ensure customers received feedback accordingly.
• Assist customers with any queries and escalate queries where applicable.
• Respond to written or email enquiries on various platforms.
• Ensure effective internal and external communication with all relevant stakeholders.